The Director of Customer Experience – Shared Services is a strategic leadership role responsible for driving excellence across Enercare’s customer operations. This includes oversight of the Service Call Centre queue, department-wide training programs, and quality assurance initiatives. The role ensures alignment of shared services with customer-centric goals, operational efficiency, and continuous improvement across all customer-facing […]
VP, Canadian Shared Services
The VP, Canadian Shared Services leads a team of 500+ employees delivering differentiated services to Sun Life businesses across Canada. Reporting to the SVP, Operations for Sun Life Canada, this role is crucial in advancing our shared service delivery transformation journey, creating an industry-leading business service experience that is proactive, digital, and financially sustainable in […]
Human Resources Director
The Director of HR oversees all processes, tools and metrics that optimize HR shared services and solutions for OSSO customers. This role will establish and refine operational efficiencies and centralize all transactional processing within Human Resources. The Director of HR will partner with other Executive Directors of OSSO’s customers to understand strategic priorities and business […]
Senior Manager Pay Services
Ontario Power Generation (OPG) is looking for a dynamic, strategic and results-driven professional to join our team in the role of Senior Manager Pay Services. Reporting to the Director HR Services, this position is responsible for leading the improvement and modernization of payroll operations, driving payroll transformation initiatives.
Director of Cybersecurity and GRC (Governance, Risk and Compliance)
The Director of Cybersecurity and GRC is a senior leader responsible for developing and executing a comprehensive cybersecurity program across five hospitals. This role leads the organization’s ISO/IEC 27001 certification strategy and maintains a robust Information Security Management System (ISMS) to drive enterprise risk management and data protection. The Director oversees all GRC functions, including […]
Director of Program
We are seeking an experienced Director PMO to join our dynamic team at TechBlocks. In this role, you will be responsible for managing large-scale, complex engagements, leading cross-functional teams, and ensuring the successful delivery of projects. Your expertise in program management, team leadership, and client communication will play a vital role in driving excellence and […]
Manager Branch Shared Services, Toronto Service & MOD
Lead and manage the branch administrative team, ensuring standardized and consistent processes, workflows, and priorities. This includes talent acquisition, performance management, coaching, mentoring, and providing continuous development opportunities to optimize team performance.
Senior Manager, Compliance and Ethics Operations– Shared Services
The Senior Manager, Compliance and Ethics Operations will lead the development, implementation, and oversight of compliance standards, systems, and controls. This role focuses on driving compliance through training, analytics, and continuous improvement, ensuring effective execution of compliance requirements and fostering a culture of integrity.
Client Engagement Director
In this role you will be based in our Mississauga, Ontario corporate headquarters engaging with internal business leaders and doer-sellers across North America helping them present a competitive edge to their clients. Our ideal person will draw from their own track record of sales success to advise and coach these individuals to identify and acquire […]
Senior Manager, Risk Management – Policy and Standards
Develop a strategy and implementation execution for RBC Insurance to meet all of the requirements in each of the Operational Risk Policies/Standards Create Shared Services for Procedures and document associated controls in Archer.
