Client Engagement Director
Hatch
Americas, Canada, Ontario, Mississauga
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Salary
Rank
Director
Responsibility
Functional Tower Lead
Scope
Regional
Workplace
100% in office
Functions
Customer Service
IT
Marketing
Reports to
Level
N-2
Travel Max:
0%
Posting Date
07-27-2025
Description
In this role you will be based in our Mississauga, Ontario corporate headquarters engaging with internal business leaders and doer-sellers across North America helping them present a competitive edge to their clients. Our ideal person will draw from their own track record of sales success to advise and coach these individuals to identify and acquire new work and drive repeat business. You will sit in the Client Engagement stream, supported by peers in the Proposal and Pursuit Governance streams, and equipped with Hatch pursuit methods, resources, tools and templates.
Key Responsibilities
- Serve as a professional internal coach and expert in winning work, providing Hatch Business Units with knowledge, coaching and advice on developing client relationships
- Leverage the toolset developed by the Client Action Team to support you in delivering specific job functions:
- Facilitate company-wide sales training programs
- Guide Account Managers on account plan development and implementation
- Serve as a business partner to Business Unit leadership, as they review their sales pipeline and identify key pursuits for your deeper involvement.
- Engage these pursuit teams and identify where they need help: client engagement planning and pre-positioning, win strategy coaching and helping them develop detailed pursuit plans
- Ensure good handover of win strategy materials to proposal team and provide continuity across the Executive Summary as a persuasive messaging architect, ensuring all client hot buttons are addressed
- Work with teams to provide presentation skills coaching and facilitate interview preparation bootcamp for specific client interviews/presentations
- “Act like an owner” in your role – measure results and identify areas for improvement
- Answer basic questions on other areas the Client Action Team supports – CRM, pursuit governance, etc.
- Be a constant Client Action Team presence in the areas of the business you support
Qualification & Requirements
- Bachelor’s degree or post-grad in Business, Marketing or Engineering
- Minimum 15 years’ experience in an Account Manager, Business Development Manager, Commercial, Engineering, Pursuit or Project Manager or equivalent role, demonstrating increasing responsibilities over time
- An innate passion for winning
- Minimum 5 years’ experience pursuing new business, specific experience in $10 Million (+) pursuits
- Experience in one of Hatch’s core industries required (i.e. Metals, Energy, Infrastructure)
- Strong business acumen combined with high Emotional Intelligence
- Proven ability to build trusted relationships and influence from the side
- Experience working directly with client contacts in a previous role is a plus
Benefits
- Flexible work environment
- Long term career development
- Think globally, work locally
Company Profile
Hatch
Industry
Professional Services
Revenue
$550M
Employees
10,000
Fortune 500 Rank
NA
Global 500 Rank
NA
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