The Director of Customer Experience – Shared Services is a strategic leadership role responsible for driving excellence across Enercare’s customer operations. This includes oversight of the Service Call Centre queue, department-wide training programs, and quality assurance initiatives. The role ensures alignment of shared services with customer-centric goals, operational efficiency, and continuous improvement across all customer-facing […]
Funds – Director of Shared Services
The Director of Shared Services provides leadership and oversight for the established Investor Relations, Treasury, and AML/KYC functions that support our fund clients. The purpose of this role is to ensure these teams deliver accurate, timely, and consistent services while maintaining strong controls and a high-quality client experience. This leader serves as the central coordination […]
Director, Wealth Management Regulatory Initiatives, Operational Risk and Shared Services
The Director, Regulatory Initiatives, will provide Wealth Management’s Operational Risk management leadership with expertise, strategy, advice and counsel to lead and manage regulatory change and risk based initiatives for Wealth Management Businesses. This includes portfolio management as well as the design and execution of regulatory programs which will include: risk and control identification/assessment, change management, […]
Program Director, Software Engineering
The Program Director, Software Engineering will serve as the strategic and operational lead for ongoing Technology Modernization initiatives. Reporting to the CTO, this role provides oversight and coordination for enterprise-wide technology transformation programs — including AI modernization, shared service enablement, platform consolidation, and tech debt remediation. This role will partner with leadership in Engineering and […]
VP, Canadian Shared Services
The VP, Canadian Shared Services leads a team of 500+ employees delivering differentiated services to Sun Life businesses across Canada. Reporting to the SVP, Operations for Sun Life Canada, this role is crucial in advancing our shared service delivery transformation journey, creating an industry-leading business service experience that is proactive, digital, and financially sustainable in […]
Regional Sales Director – Customer Base – PBS
This incredible opportunity is focused on leading, coaching and mentoring a senior team of Account Executives selling Workday as a platform, across our key offerings of HCM, Financials, Business Planning and Analytics. As a highly visible leadership position within the region and as part of the regional leadership team, the role requires an individual who […]
Vice President, Global Finance Services
We are seeking a forward looking and execution-focused Vice President, Global Finance Services to lead the management and ongoing evolution of centralized finance operations across the enterprise. This executive will be responsible for delivering high-quality financial services and driving operational excellence. The ideal candidate is a strategic thinker with deep expertise in finance operations, automation, […]
Senior Manager WM Finance Performance Management
As a Senior Manager, Wealth Management Finance, you will build strong business relationships across WM finance, Head Office (HO) finance, WM strategy, GRM, Treasury and Reporting Shared Services (RSS) teams. You will be responsible for providing insightful financial analytics and management presentations for senior Finance and Wealth Management Executives.
Director, Continuous Improvement
The Director of Continuous Improvement is responsible for developing and leading the strategic planning and overall management of process improvement, data analytics, and technology solution development functions, in alignment with organizational objectives. The role drives initiatives that enhance operational efficiency through the optimization of business processes, effective use of data, and implementation of integrated technology […]
Human Resources Director
The Director of HR oversees all processes, tools and metrics that optimize HR shared services and solutions for OSSO customers. This role will establish and refine operational efficiencies and centralize all transactional processing within Human Resources. The Director of HR will partner with other Executive Directors of OSSO’s customers to understand strategic priorities and business […]
