As the GBS Order to Cash Lead your primary responsibilities are to oversee the end-to-end OTC operations within a multi entity international environment. The role will be responsible for managing OTC operations ensuring service delivery through our outsourced business partner, Genpact, meets expectations from a performance (KPI’s), efficiency and accuracy and reconciliations perspective. In addition, […]
GBS Customer Service Delivery Director
As the GBS Customer Service Delivery Director, you will play a pivotal role in transforming Reckitt’s customer service delivery model from market-led to hub-led operations. You will lead the transition, embedding standardized processes, ensuring service continuity, and driving excellence across global hubs. This role is ideal for a change leader with deep customer service expertise, […]
Internal Controls Director, GBS Finance
The Global Business Services (GBS) Internal Controls Director will report to the Head of Global Business Services Finance and will be responsible for overseeing all internal controls applicable to the processes and technologies operated within GBS. This role involves driving a strong internal control environment across GBS Finance by defining and implementing a robust internal […]
Head of Global R2R Operations
The Head of Global R2R Operations is responsible for the overall R2R ownership and service delivery across the SSC, combining key aspects of SSC operational leadership with global process ownership. This role sets the strategic direction and vision for end-to-end R2R processes while managing and collaborating with cross-functional teams. This role will lead at the […]
Global Process Owner – Accounts Receivable
The Global Process Owner for Accounts Receivable (AR GPO) is accountable for the end-to-end design, standardization, and continuous improvement of the global Billing and Collection processes. The role ensures operational excellence, compliance, efficiency, governance, and alignment with business and GBS strategy. The AR GPO is accountable for designing, governing, and continuously improving end-to-end global processes […]
HR Transformation Manager – Project Management, Op Model
Join us in shaping the future of HR. At Capgemini Invent, we’re reimagining the future of HR through next-generation Operating Models, powered by Agentic AI and intelligent automation. Our approach integrates dynamic experience layers to deliver seamless, personalised employee journeys, transforming HR into a strategic enabler of business growth. Be part of a team that […]
Senior Director, Business Process Owner, Contract to Cash
Insulet Corporation is looking for an experienced and motivated Senior Director to join our growing team. This role will lead the strategy, design and implementation of end-to-end contract to cash processes for new and existing markets. This individual will work closely with multiple stakeholders across the organisation including our Technology Office for system assessment, design, […]
Head of Global Finance Shared Services
We are partnering with a leading global organisation within the digital and technology services sector to appoint a Head of Global Finance Shared Services. This senior leadership position offers the opportunity to design, establish, and oversee a newly created Finance Shared Service Centre (SSC) model with two international hubs. The role will be central to […]
Senior Manager Global Services Oversight and Ops Integration
The role holder will have two primary functions. Firstly, they will design, embed and run the oversight of M&G Global Services for Customer Services. This will include the ownership of the service inventory (what work is being outsourced), the ownership of the SLAs (the standard to which that work is to be done), and risk […]
Head of Shared Services Operations Technology
The role holder will lead the Shared Services Transformation Technology function and act a strong partner to Shares Services Transformation teams across HSBC delivering evolutionary and transformation change and technology service assurance, working with regional and global business / technology leads to provide optimised global services adjusted to address regional requirements where appropriate.
