Global Process Owner – Accounts Receivable

Key Responsibilities

Process Ownership & Governance

• Own the end-to-end global Billing and Collection processes, including billing (across Aerospace and Power system products, services, defence programs, ET&S), engine despatch, claim management, dispute resolution, customer queries, collections and cash application.
• Define and maintain the global process framework, standards, and best practices
• Establish and lead Billing and Collections governance forums with regional finance leads, commercial, and shared services
• Ensure process compliance with internal policies and external regulations (e.g., tax laws, UK SOX, local statutory rules)
• Support the development of process capability within delivery teams through knowledge sharing and training

Standardisation & Optimisation

• Drive global standardization of Billing and Collection processes and systems across regions and business units
• Identify and lead process improvements using methodologies like Lean, Six Sigma, or Kaizen.
• Promote and support digital transformation of the Billing and Collection function
• Sponsor global process improvement initiatives, including automation and digital enablement

Performance Management

• Define and track KPIs and SLAs (e.g., DSO, on-time collection rate, billing processing time).
• Monitor process performance metrics globally; identify and address risks or inefficiencies
• Benchmark performance across regions and drive improvements
• Ensure timely and accurate reporting on Billing and Collection performance and compliance

Technology & Systems

• Partner with IT and ERP teams (e.g., SAP, High Radius, Blackline) to design and enhance Billing and Collection solutions
• Drive global rollout of Billing and Collection tools and technologies.
• Evaluate and implement automation tools (e.g., OCR, AI, RPA)

Stakeholder Management

• Act as the global point of contact for Billing and Collection process matters
• Act as the key authority for process design decisions, working closely with IT, Digital, and Transformation teams
• Engage with functional leaders, local operations managers, and stakeholders to ensure effective adoption and compliance
• Collaborate with Commercial, Treasury, Tax, and Business Units to align processes
• Manage relationships with external service providers (e.g., service providers, technology vendors)

Risk, Compliance & Controls

• Ensure appropriate internal controls and segregation of duties are in place
• Support internal and external audits
• Drive compliance with anti-bribery, data safeguarding, sanctions, and fraud prevention policies

Qualification & Requirements

At Rolls-Royce we put safety first, do the right thing, keep it simple and make a difference. These principles form the behaviours that guide us and are an essential component of our assessment process. They are the fundamental qualities that we seek for all roles.

• Proven experience in GBS or Shared Services, with significant AR process expertise
• Proven experience in end-to-end process ownership across regions or business units
• Strong track record in change management and stakeholder engagement
• Demonstrated success in delivering process transformation and automation at scale
• Experience aligning processes with enabling technology platforms (ERP, workflow tools)
• Evidence of leading cross-functional stakeholder groups to drive adoption of global standards
• Strong track record monitoring and improving process KPIs globally
• Deep understanding of end-to-end Billing and Collection process
• Strong analytical and problem-solving skills
• Project management and process improvement capabilities
• Excellent communication and influencing skills across cultures
• Change leadership in a complex, matrixed, global environment
• Knowledge of Billing and Collections compliance requirements globally
• Bachelor’s degree in Finance, Accounting, Business, or related field
• Professional certification (e.g., CPA, CMA, or equivalent) preferred
• Lean Six Sigma Green Belt or Black Belt desirable

Benefits

To ensure our employees achieve a healthy lifestyle that enables them to balance work and personal commitments, our robust benefits package includes:

• Medical Benefits
• Dental Benefits
• Vision Benefits
• Employee Assistance Program (EAP)
• Basic and Optional Life and Accidental Death & Dismemberment Insurance
• Short-Term and Long Term Disability
• Healthcare and Dependent Care Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Critical Illness Insurance
• Group Accident Insurance
• Identity Theft Protection
• 401(k) Retirement Savings Plan
• ShareSave Plan
• Paid Time Off (PTO)
• Holidays
• Telework and Flex Schedules
• Paid Parental and Family Care Leave
• Tuition Reimbursement and Professional Development benefits
• Employee Discount Program