Head of Global R2R Operations

Key Responsibilities

• Oversee and maintain full ownership and accountability of the end-to-end R2R processes, ensuring smooth service delivery across the SSC
• Manage service level agreements (SLAs), performance metrics, and reporting for R2R operations
• Ensure robust internal controls and compliance within the R2R function
• Develop, obtain corporate approval and maintain all related policies, process documentation and training materials
• Manage R2R systems and process interfaces with external and/or internal partners
• Develop analytics-driven reporting to measure efficiency of end-to-end R2R processes
• Ensure compliance and accuracy of R2R process activities with all policies, procedures, and regulations
• Lead the R2R delivery and process teams and oversee direct reports, ensuring clear performance goals and accountability
• Foster a high-performance culture that supports career development, mentorship, and continuous learning

Qualification & Requirements

• Extensive (10+ years) leadership experience in Record-to-Report (R2R) processes and shared services, ideally within a high volume global or multi-regional SSC environment.
• Expert knowledge and functional experience in R2R processes such as general ledger accounting, intercompany accounting, fixed assets, reconciliations, period end activities and more.
• Proven track record in strategic planning and execution, including setting and communicating process visions and roadmaps.
• Hands-on experience managing transformation projects, such as unified ERP implementations and finance roadmap initiatives.
• Experience in service delivery management, including meeting SLAs, implementing performance metrics, and maintaining robust internal controls.
• Ability to set a clear strategic direction for R2R, drive process innovation, and share leading practices across the organization.
• Strong communication and presentation skills, with the ability to articulate complex processes and influence decisions at the senior leadership level.

Benefits

No information available.