The Site Operations Director oversees teams handling Collections, Customer Experience, and Shared Services operations. They bear the responsibility for performance, full-cycle workforce management, service quality, and budget control. This role ensures the successful execution of Collections and CX strategies, encompassing tests, initiatives, quality assurance, performance reporting, and technological advancements. The Operations Director assumes direct accountability […]
Head of Finance BPO / Global Client Engagement Lead
Head of Finance BPO / Global Client Engagement Lead to drive operational excellence and strengthen client relationships across our global BPO portfolio. This individual will play a key role in shaping the future of the company’s shared services function while leveraging their strong background in accounting, tax, and business process outsourcing. They will lead a high-performing team, deliver outstanding […]
Senior Project Manager, GBS
This position, using agile ways of working, will manage i) selected projects of GBS intelligent operations initiatives ii) business case tracking for the project’s portfolio and iii) ensuring the tracking of the investments and benefits of all initiatives, managing business cases and reporting. Preliminary focus will be project management and business cases management. Projects may include transition management, […]
Head of Finance Shared Services
We are seeking an experienced and strategic Head of Finance Shared Services to lead our finance operations, ensuring the efficient and effective management of financial processes and resources. The successful candidate will oversee the Finance Shared Services team, responsible for managing financial transactions, accounting, and reporting. This role requires a strong financial acumen, leadership skills, focus […]
Hub Engagement and Transformation Lead
In this position, as Hub Engagement and Transformation Lead, the candidate will proactively support the roll-out and launch of the new hub and work towards delivering change management, mindset & values, organizational culture initiatives, employee engagement and project portfolio management in Hyderabad, India.
Human Resources Shared Services Manager
Looking for a Manager, HR Services to lead and develop a team of HR Services professional staff responsible for Global Execution processes.
Human Resources – Performance Manager
As part of People & Culture – HR leadership team, the role holder will be accountable for delivering a proactive and high-quality HR Operations service for India aligned to business objectives and the achievement of key strategic priorities. The role encompasses a broad range of responsibilities designed to ensure smooth workforce management, compliance with labour […]
Global Payroll Manager
Provide Leadership & Governance to Account Shared Service and Vendor management Drive Process rigor, business outcomes, customer experience, controls & compliance and forge strong partnership with stakeholders (Internal & external).
Knowledge Management Lead
The Knowledge Management (KM) Lead for the NIQ Employee Experience HR Shared Services Center (SSC) will oversee the strategic development, implementation, and continuous improvement of the SSC’s knowledge management framework. This role will serve as the Knowledge Management Lead for the global Employee Experience team which provides support to NIQs 40K associates. This role is critical in […]
Manager, Order to Cash
We’re looking for a Manager, Order to Cash – India This role is Office Based. The position will be part of Finance Shared Services team at Pune.
