The Chief Operating Officer (COO) for the Global Shared Services Centre is a pivotal executive role responsible for shaping and delivering the operational strategy for our global support hub. The SSC provides specialist support across Finance, HR, Billing, Customer Support, IT and more. Driving efficiency, standardisation, and innovation across all operations. Partnering with the General […]
Head of Customer Operations Shared Service
The Head of Customer Operations – Shared Service is responsible for establishing, leading, and optimizing the customer operations function across the organization. This role oversees all customer-facing operational processes—order management, customer success, invoicing, documentation, service performance, and issue resolution—within a shared service environment. The role ensures a high-quality, consistent, and efficient service delivery model that […]
Senior Manager – EPMO, GBS
The Senior Program Manager, EPMO is a senior leadership role responsible for guiding and developing a team of program and project management professionals while shaping how enterprise initiatives are governed and delivered. As a primary liaison to executive stakeholders, this role ensures clear prioritization of strategic initiatives, effective risk management, and disciplined execution. This role […]
GBS Executive Advisor – APAC
As the GBS Executive Advisor for APAC, you will serve as the regional interlock for the GBS persona, bridging the Global GTM Center of Excellence and regional project organizations. You will drive the execution of go-to-market (GTM) strategies for the GBS portfolio tailored to APAC, championing CXO engagement and ensuring operational excellence through regionalized activation […]
GBS Transition Manager
The Transition Manager is part of our Global Business Services (GBS) Strategy & Transformation team. This role will lead top-tier process transitions that align with ongoing transformation initiatives. The person in this position will ensure all transitions support organisational goals and are completed on schedule, maintaining high quality. They will oversee various transitions in areas […]
Head of Business Service Center (Global)
We are looking for a high-energy, entrepreneurial leader to serve as the Head of Business Service Center (BSC). In this role, you are not just a department head but a “business owner” within the company, responsible for the entire post-sales value chain and pre-sales technical strategy. You will lead, integrate, and scale three vital functions: […]
Director – Revenue Management Shared Services, Pacific
We’re seeking a strategic and results-driven Revenue professional to join our high-performing team, based at The Langham, Melbourne. This pivotal position supports Langham Hospitality Group’s hotels in the Pacific region. Reporting to the Regional Director – Revenue Management Shared Services, you’ll be part of a performance-focused culture through clear metrics, accountability, and measurable outcomes. Your […]
Director – Information Technology – Global Service Centre
The job description involves leading and establishing the IT function for an offshore centre, with key responsibilities including strategic planning, operational management, and team leadership. The role requires a strong technical background combined with business acumen to drive innovation, ensure service delivery, and manage finances, talent, and risk for the GSC. We are seeking an […]
Senior Director – Global Engineering
The Director – Engineering and Project Management is a resource that must be utilized to ensure global shared service support and regional support with a team of over 150 Engineers which support Mold-masters around the globe of products and services to meet internal and external customer needs. The incumbent in this role provides support and […]
Global Business Services Director
The Global Capability Center (GCC) Director is responsible for end-to-end site leadership, including facilities management and overall operational stewardship, while providing solid-line people leadership and governance for the India Global Capability Center (GCC). This role ensures the physical and operational environment enables safe, compliant and efficient delivery of shared services globally. The Director owns talent […]
