Workforce Services Senior Manager
Unspecified
APAC/Oceania, Philippines, Mandaluyong
Oops! You need to have an account to use this feature
Sign up to access features including all filters, job matching, dashboard, apply service, etc.
Compatibility Score
Compatibility Score / Job Matching
This unique feature shows a score indicating how closely this job matches the preferences you set in your profile.
Access to this feature requires signing up.
Salary
Rank
Senior Manager
Responsibility
Process Roles
Scope
Regional
Workplace
100% in office
Functions
HR
Reports to
Level
N-3
Travel Max:
0%
Posting Date
12-15-2024
Description
PROJECT NAME: Workforce Command Center
POSITION TITLE: Workforce Services Senior Manager
The Workforce Manager is responsible for managing the WFM and AP/QA functional teams.
Key Responsibilities
- Overall management of the WFM AP and QA cost structure and budget
- To support the Command Center leads for sales and RFP responses & responsible for supporting the sales process by assisting with development of sales material, quotes, demos, and tours.
- Responsible for looking for opportunities to expand the WFM AP and QA service offering into additional contracts.
- Responsible for delivery on all contracts / SLAs
- Focus on driving down cost to serve and looking for opportunities to expand the shared services model.
- Drive industrialization of BST across all contracts
OTHERS:
- Project Shift Schedule: Mid Shift
- Project Rest Day: Weekends Off
- Project/Team Location: Mandaluyong Robinsons Cybergate Tower 2
Qualification & Requirements
- 15 years overall experience with at least 7 years in leadership capacity (managers/sr. managers as direct reports) – (BPO or non-BPO)
- Well-rounded in all WFM aspects (RTA, Forecasting, Scheduling, Capacity Planning)
- For Forecasting, Scheduling, Capacity Planning – must be able to do it manually AND with a tool and create from scratch as well – Good to have
Benefits
No information available.
Company Profile
Unspecified
Industry
Unspecified
Revenue
Employees
Fortune 500 Rank
NA
Global 500 Rank
NA
Application can only be submitted by logging into your LinkedIn Account
Note: This type of application does not reduce the Apply Credits included in your Subscription.
