Workforce Services Manager
Accenture
APAC/Oceania, Philippines, Quezon City
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Salary
Rank
Senior Manager
Responsibility
Process Roles
Scope
Regional
Workplace
100% in office
Functions
HR
Reports to
Level
N-3
Travel Max:
0%
Posting Date
02-06-2025
Description
The Workforce Manager is responsible for managing the WFM and AP/QA functional teams.
Key Responsibilities
- Overall management of the WFM AP and QA cost structure and budget
- To support the Command Center leads for sales and RFP responses & responsible for supporting the sales process by assisting with development of sales material, quotes, demos and tours
- Responsible for looking for opportunities to expand the WFM AP and QA service offering into additional contracts
- Responsible for delivery on all contracts / SLAs
- Focus on driving down cost to serve and looking for opportunities to expand the shared services model
- Drive industrialization of BST across all contracts
- Increase automation, standardization and offshoring strategy for WFM AP and QA
- Provide direction to WFM team on cost to serve initiatives
- Responsible for driving operational maturity across all WFM AP and QA groups
- Responsible for any cross-geography status or functional reporting for WFM AP and QA
- Drives innovation between all WFM AP and QA groups
- Accountable for keeping the Standard Delivery Solution updated
- Responsible for the development of resources under his/her span OTHERS: Project Shift Schedule: Rotation Project Rest Day: Rotation Project/Team Location: Quezon Cyberpark Tower 1
Qualification & Requirements
- Bachelor’s degree
- Must have 8-12 years of experience in Workforce Management
- Must have at least 5 years of leadership experience
- Expertise on forecasting and scheduling
Benefits
- Insurance Benefits
- Retirement Benefits
- Vacation Policy
- Other Perks and Benefits…
Company Profile
Accenture
Industry
IT Services and IT Consulting
Revenue
$64.11B
Employees
738,000
Fortune 500 Rank
#41
Global 500 Rank
#211
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