VP – Shared Services & Operational Excellence

Key Responsibilities

• Develop and execute a comprehensive global operations strategy for Finance, HR, and Procurement that aligns with the GCC’s long-term business objectives.
• Establish the Business Support Services function as a strategic differentiator, providing advisory support to executive leadership and board members.
• Own the P&L for operational services, driving profitability and cost optimization while maintaining service excellence.
• Lead client and stakeholder engagement efforts, delivering high-quality services and building trusted partnerships.
• Champion digital transformation through automation, AI, and analytics to enhance efficiency, accuracy, and strategic insights.
• Establish robust governance and compliance frameworks aligned with global and local regulations.

Finance, HR & Procurement Shared Services:

• Collaborate with Finance, HR, and Procurement leaders to develop integrated service delivery models that support organizational goals.
• Set up a Center of Excellence to standardize global processes across payroll, AP/AR, financial reporting, talent management, and employee services.
• Lead cost optimization initiatives while ensuring the delivery of accurate, scalable, and efficient services.
• Manage risk and compliance, ensuring adherence to statutory, tax, and labor regulations, and effective audit governance.
• Drive change management efforts and continuous improvement initiatives across shared services.

Operational Excellence & Continuous Improvement:

• Define and monitor KPIs to measure service performance and operational effectiveness.
• Standardize processes across geographies to ensure best practice implementation and service consistency.
• Serve as the strategic interface between corporate leadership, regional offices, and service delivery teams to ensure alignment and collaboration.

Leadership & People Development:

• Provide visionary leadership to a diverse team, fostering a culture of accountability, collaboration, and innovation.
• Build and lead high-performing teams across finance and HR, promoting cross-functional synergies and shared ownership.
• Develop succession plans and talent pipelines to support long-term organizational growth and leadership continuity.

Qualification & Requirements

• Qualified Chartered Accountant (CA) or Master’s degree in Finance, Accounting, Business Administration, or Human Resources; MBA or equivalent preferred.
• Professional certifications such as CPA, CMA, SHRM, or SPHR are advantageous.
• Minimum of 18 years of progressive leadership experience in Finance, HR, or Shared Services, including 7+ years at an executive level.
• Demonstrated expertise in managing operations across functions, ideally within a Global Capability Center environment.
• Proven track record in leading large-scale transformation initiatives, including automation and digital enablement.
• Strong financial and business acumen with a deep understanding of global compliance and risk frameworks.
• Proficiency with ERP systems, HRMS, and automation technologies including AI and RPA.
• Exceptional leadership, stakeholder management, and communication skills with a global mindset.

Key Competencies:

• Visionary leadership with a strong strategic orientation
• Ability to influence and engage with C-suite and board-level executives
• Strong decision-making and problem-solving capabilities in complex, dynamic environments
• High adaptability and a continuous improvement mindset
• Excellent interpersonal and stakeholder engagement skills

Benefits

No Information Available