VP, Shared Services

Key Responsibilities

Enterprise Leadership

• Provide strategic direction and operational leadership for all Shared Services functions, including Payroll, Billing, Accounts Payable, Cash Applications, Procurement, and Travel
• Partner closely with Finance, HR, IT, and Operations leaders to align shared services with enterprise priorities
• Establish a high-performance culture focused on accountability, service excellence, and continuous improvement
• Lead Shared Services integration efforts for future acquisitions

ERP Transformation & Process Optimization

• Lead Shared Services strategy and execution for the implementation and optimization of Oracle Cloud ERP and other financial systems including Payroll (ADP), T&E (Emburse/Egencia), etc.
• Drive standardization and integration of processes across functions and business units
• Evaluate and redesign end-to-end processes to improve efficiency, accuracy, and scalability
• Champion automation, digital transformation, and data-driven decision making

Operational Excellence

• Ensure accurate and timely processing across all shared services functions, including payroll, billing, procure-to-pay, and travel expenses
• Implement and maintain strong internal controls, policies, and governance frameworks
• Establish key performance indicators (KPIs) and reporting dashboards to monitor performance and identify improvement opportunities
• Serve as an escalation point for complex operational or client-related issues

Financial Stewardship & Cost Optimization

• Identify and implement cost-saving initiatives across shared services operations
• Optimize service delivery through innovative staffing models
• Align operational performance with broader financial objectives, including working capital and expense management

Functional Oversight

• Payroll: Ensure compliance, accuracy, and efficiency across domestic and international payroll operations
• Billing: Deep expertise in billing (T&M, cost plus, mixed billed); Drive efficient billing processes that maximizes cash flow and supports strong internal and external client relationships.
• Procurement: Oversee sourcing, vendor management, and contract negotiation to ensure cost-effective, high-quality service delivery
• Accounts Payable & Travel: Ensure timely payments, policy compliance, and effective expense management

Talent & Organization Development

• Build, lead, and develop a high-performing Shared Services organization
• Assess and upgrade talent to meet evolving organizational needs
• Drive workforce transformation, including upskilling and leadership development
• Foster engagement, collaboration, and continuous improvement across teams

Supervisory Responsibilities

• Directly and indirectly supervise Shared Services leadership and staff. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualification & Requirements

• Bachelor’s degree in Accounting, Business, Finance, or related field required. Advanced degree preferred.
• 12+ years of progressive experience in Shared Services, Finance, or Operations, including leadership responsibility.
• MUST HAVE experience with ORACLE FUSION CLOUD, enterprise-wide ERP implementations.
• Relevant professional certifications (e.g., CPA, CPP) preferred.
• Strong knowledge of billing, payroll, accounts payable, procurement, and travel processes
• Demonstrated ability to develop and implement policies, procedures, and internal controls
• Experience with systems integration and process improvement initiatives
• Strong analytical, organizational, and problem-solving skills
• Effective communication and interpersonal skills, with the ability to interact with all levels of the organization
• Ability to manage multiple priorities and drive results in a fast-paced environment
• Hands-on leadership approach with the ability to operate at both strategic and operational levels

Benefits

• Medical, dental, vision insurance
• 401 (k) Retirement Plan
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Life, AD&D, short-term, and long-term disability
• Professional and personal development
• Generous paid time off
• Commuter and wellness benefits