VP- Senior Ops Manager Managed Services

Key Responsibilities

• Lead and coordinate First Line and Second Line operations across multiple countries and technologies within a defined cluster model.
• Establish and optimise processes and procedures for all operational teams, ensuring consistency with standard operation models and local market needs.
• Continuously enhance operational services through proactive measures, performance monitoring and corrective actions.
• Estimate costs and contribute to CAPEX and OPEX planning, while ensuring adherence to departmental budgets.
• Represent operations in service reviews and act as a key escalation point for local network teams.
• Safeguard all Health & Safety requirements by ensuring appropriate procedures are followed by team members.
• Recommend operational best practices and support the development of standardised quality frameworks.
• Define team roles, recruit talent aligned with approved headcount, and establish robust training plans to uplift skill sets.
• Drive automation and digital transformation initiatives across the multi‑market cluster.
• Build strong working relationships with cross‑functional stakeholders.
• Expand the existing Managed Services portfolio and integrate additional domains into the operational scope.
• Enable ongoing business transformation, operational excellence and process improvements at First and Second Line levels.
• Provide direction, inspire innovation, and support team leads in achieving service quality and SLA commitments.
• Act as a single point of contact for selected cross‑functional projects involving dotted reporting teams.

Qualification & Requirements

• Strong understanding of multi‑technology telecom networks, including 2G, 3G, 4G, 5G, transmission, IP, backbone, signalling and value-added services.
• Skilled in Agile ways of working, strategic planning, and organisational design.
• Excellent communication in English, with additional languages considered an advantage.
• Proven ability to identify improvement areas, enhance processes and drive transformation in a matrix environment.
• Strong commercial awareness and ability to generate synergies across functions.
• Effective stakeholder engagement, relationship‑building and influencing capabilities.
• Demonstrated history of improving customer satisfaction.
• Skilled in managing teams in high‑pressure and crisis situations.
• Experienced in mentoring, developing talent and building engaged teams.
• University degree in Electronics, Telecommunications, IT or related fields.
• Minimum 4 years’ experience managing diverse, multi‑disciplinary teams.

Benefits