VP, Head of Global Professional Services

Key Responsibilities

Leadership & Team Development (30%)

• Lead, coach, and scale a high-performing global PS team across multiple regions.
• Build a globally integrated, high-trust culture that fosters seamless communication and shared accountability across time zones.
• Develop clear lines of ownership and coordination across Implementation, Onboarding, and Integration Maintenance functions.
• Foster a culture of accountability, technical excellence, and collaborative problem-solving.
• Partner with Talent and HR to support recruiting, onboarding, and development initiatives.

Client Delivery, Systems & Operational Scale (30%)

• Ensure flawless execution of client onboarding, implementation, and replatforming projects.
• Expand and maintain integration frameworks across client tech stacks, ensuring long-term integrity.
• Drive standardization of delivery methodologies to improve global consistency and scalability.
• Implement and optimize technical queue management systems (e.g., Jira) to increase throughput, clarity, and cross-functional coordination.
• Establish and scale external contracting partnerships to increase global servicing capacity in a cost-effective manner.
• Promote unified delivery workflows across continents, ensuring global teams operate with one playbook and shared performance expectations.

Strategic Initiatives & GTM Enablement (40%)

• Collaborate with Product and Engineering to define and prioritize technical enhancements that unlock scale and reduce delivery friction.
• Lead the development of services packaging and pricing models aligned to evolving platform capabilities and customer segments.
• Partner with Solutions, Sales, and CS to ensure new offerings are clearly understood, scoped, and deployed.
• Facilitate productive collaboration with high-functioning senior leaders across the organization, driving joint decision-making and alignment on strategic initiatives.
• Identify automation opportunities and internal tooling needs to reduce servicing tasks while preserving performance.
• Track and report on delivery KPIs, capacity forecasts, time-to-value, and integration quality metrics across the portfolio.

Qualification & Requirements

• 10+ years of experience in Professional Services, Technical Implementation, Product Development or Solutions Delivery, ideally within a SaaS or digital marketing environment.
• Proven track record of scaling large, globally distributed service organizations.
• Demonstrated ability to implement and manage technical operations workflows and tools, such as Jira or equivalent systems.
• Experience managing or partnering with offshore or outsourced delivery teams.
• Proven success in leading globally distributed teams with a focus on integration, cohesion, and shared delivery standards.
• Strong collaboration and influencing skills, with a track record of partnering with senior leaders to drive consensus and action.
• Strategic mindset with experience creating and evolving services GTM packaging in partnership with Product and Commercial teams.
• Passion for operational excellence, team development, and culture-building.
• Bachelor’s degree required; technical or business graduate degree a plus.

Benefits

• Opportunity to lead a global function at a high-growth, category-defining technology company.
• Collaborate with world-class brands and cross-functional leaders across the org.
• Competitive compensation, benefits, and long-term growth opportunity.