VP Governance & Transformation Lead

Key Responsibilities

This role shall entail working closely with the Internal Stakeholders and the Strategic Vendor Partner(s).

Responsibilities include but are not limited to:

• Governance Framework – Maintaining a strong governance framework including MBRs, QBRs and Townhalls. This is to facilitate performance management, feedback mechanism and effective communication between LM stakeholders and their offshore teams.
• Performance Management – Ensure robust tracking of progress including performance monitoring of the offshore delivery and building action plans around deficiencies.
• Liaising with internal stakeholders and strategic vendor partner(s) eventually leading to fostering of closer working relationships
• Internal Audit – Ensure correct invoicing, transformation benefits delivered, and operational efficiencies and quality delivered by the vendors in line with the MSA/SOW (contractual agreements)

Qualification & Requirements

• 15+ years of work experience in Insurance / Reinsurance Operations, Governance, Transition and BPO management role in the P&C domain, spread across various departments in the Insurance value chain like Claims Operations
• Higher education in P&C Insurance (i.e., MBA, ACII, CPCU or FIII) is preferred.
• Have considerable experience in working in an offshore-onshore environment, with multiple stakeholders spread across geographies.
• Have organizational and multi-tasking skills with strong stakeholder management (CXO level) & cross-functional influencing skills.
• Be able to work independently and in a team environment while balancing creative problem-solving with concrete business needs.
• Have a strategic and tactical business judgment and maintain a sense of urgency to execute quickly and efficiently.
• Be self-motivated, takes initiative and has the ability to effectively organize, multi-task and prioritize a wide array of initiatives.
• Be a creative problem-solver who is naturally curious.
• Have aptitude for innovation, high integrity, and ethics.
• Be flexible to work across time zones to support global teams as necessary.
• Be open to travel across international locations to support business requirements as necessary.
• The ideal candidate will also have a deep understanding of Liberty’s culture & business operations to drive consistent expectations and the highest quality delivery standards from strategic partners to support business and functional transformation programs in an onshore/offshore environment.

Benefits

No information available.