VP, Global Shared Services

Key Responsibilities

Strategy and Operations

• Define and lead the global HR Shared Services strategy, driving operational excellence and continuous improvement
• Oversee HR operations across the full employee lifecycle, ensuring consistency, quality, and scalability
• Establish and manage service delivery standards, including SLAs, KPIs, and performance metrics
• Develop and execute multi year roadmaps to modernize and scale HR shared services globally
• Continuously assess and evolve the operating model to meet changing business and workforce needs

Process and Technology

• Design and implement scalable, efficient HR processes and service delivery models
• Lead the evolution of the HR technology ecosystem to enable automation, self service, and an improved employee experience
• Partner with HR and cross functional teams to streamline workflows and reduce complexity
• Identify and implement opportunities for digital enablement and process optimization

Data, Compliance and Governance

• Ensure data integrity, security, and governance across all HR systems and processes
• Maintain compliance with global employment laws, regulations, and data privacy requirements
• Leverage data and analytics to generate insights, inform decisions, and improve operational performance
• Establish controls and standards that ensure consistency and mitigate risk globally

Leadership and Partnership

• Build, lead, and develop a high performing global HR Shared Services and HRIS organization
• Lead through other leaders, scaling capability, accountability, and impact across regions
• Partner closely with HR centers of excellence, HR Business Partners, and cross functional leaders including IT, Finance, and Legal
• Serve as a strategic advisor on HR operations, shared services, and employee experience
• Navigate global complexity and drive alignment across diverse stakeholders, regions, and business units

Qualification & Requirements

What We’re Looking For

• 10 plus years of experience in HR operations or related fields, including 5 plus years in senior leadership roles
• Proven experience leading global HR shared services or operations functions in complex, matrixed organizations
• Proven ability to lead through leaders and scale high performing global teams
• Experience driving multi year transformation roadmaps, including process, technology, and service delivery evolution
• Demonstrated success managing global complexity across regions, regulatory environments, and stakeholder groups
• Experience operating within a tiered Shared Services model, including self service, case management, and SLA driven environments
• Strong understanding of global employment laws, compliance, and HR best practices

Skills And Attributes

• Strategic and systems thinker with the ability to design and scale HR operations
• Strong executive presence with the ability to influence and partner at senior levels
• Deep expertise in HR systems, process optimization, and service delivery models
• Data driven mindset with strong analytical and problem solving capabilities
• Excellent communication and stakeholder management skills
• Detail oriented with a focus on accuracy, efficiency, and operational excellence

Benefits

At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us

• Competitive compensation
• Comprehensive benefits
• Career success on your terms
• Flexible work environment
• Annual wellness and community outreach days
• Always on recognition for your contributions
• Global collaboration and networking opportunities