VP, Global Business Services (GBS) Excellence

Key Responsibilities

Service Lifecycle Management

• Lead the GBS Annual Strategic Review (ASR) process, aligning GBS strategy to the BD business strategy.
• Co-create GBS opportunity pipeline with Function, Region and BU teams.
• Develop, maintain and deploy the BD Excellence playbook for Global Business Services.
• Ensure consistency in the Performance Measurement framework applied to all GBS services.
• Monitor GBS service performance and collaborate with stakeholders to ensure targets are aligned, updated, achieved and reported.
• Define and deploy a consistent Governance framework throughout GBS.
• Act as the chief practitioner for Service Experience Design and establish standards/practices to be used consistently across GBS.

Lean Six Sigma Focused Improvement (FI)

• Ensure Lean Six Sigma (FI) knowledge, practices and capabilities are maintained in GBS.
• Manage the FI Resource Pool and ensure that they are appropriately assigned to Projects and Products of significance.
• Connect GBS Excellence team to the larger BD Excellence Community of Practice.

Process Excellence (PE)

• Develop and execute a robust Process Excellence (Focused Improvement & Transformation) pipeline exists that will meet or exceed committed targets.
• Ensure Process Excellence knowledge, practices and capabilities are maintained in GBS.
• Manage the Process Excellence Resource Pool and ensure that they are appropriately assigned to Projects and Products of significance.
• Connect GBS Excellence team to the larger BD Excellence Community of Practice.

Intelligent Automation

• Ensure Intelligent Automation (AI/ML/RPA, etc.) Analyst knowledge, practices and capabilities are maintained in GBS.
• Manage the IA Resource Pool and ensure that they are appropriately assigned to Projects and Products of significance.
• Partner with the TGS Digital team to develop, test, scale and embed Digital and Data products in BD.
• Connect GBS Excellence team to the larger Digital Community of Practice.

Enterprise Program And Project Management (EPPM)

• Ensure Program, Project and Product Management knowledge, practices and capabilities are maintained in GBS.
• Manage the EPPM Resource Pool and ensure that they are appropriately assigned to Projects and Products of significance.
• Consolidate and Manage Regional and Functional Program Portfolios, ensuring constraints and challenges are appropriately managed.

Qualification & Requirements

Qualifications And Skills

• Deep expertise in running GBS Operations (progressive experience including 10+ years in a GBS Senior Leadership Role).
• Lean / Six Sigma expertise (Lean Master, Black Belt, etc.)
• Ability to collaborate and navigate through all levels of the organization to influence significant outcomes.
• Strong experience delivering superior client and customer outcomes.
• Proven ability to deliver impact across a large organization through the consistent implementation of a common operating system.
• A global, customer-first mindset with strong business acumen.
• Excellent leadership skills, with a track record of managing and inspiring teams.
• A collaborative, can-do mentality, with the ability to drive change management initiatives.
• Proven ability to manage teams comprised of both internal and vendor resources.
• Excellent communication and interpersonal skills.

Education And Experience

• Bachelor’s degree in Business Administration or related field. Master’s degree is a plus.
• Minimum 10 years of leadership experience in Global Business Services
• Advanced Lean, VSM and/or Six Sigma qualification.

Required Skills

• Business Processes
• Business Services
• Business Strategies,
• Focused Improvement
• Global Business
• Intelligent Automation (IA)
• Leadership
• Lean Six Sigma (LSS),
• People Management,
• Process Improvements
• Shared Services

Benefits

No information available.