Vice President, Shared Services

Key Responsibilities

The detailed duties and functions of this role can be grouped into two main responsibilities: service to the business units across the Company (hotels and Home Office), and internal management of the FSC. The listing below will discuss duties within these two areas.

Service to Business Units

• Ensure timely, accurate and complete processing and recording of transactional data
• Blends core financial responsibilities of each function within the FSC with customer service mentality that permeates the Company’s culture
• Ensure that all business units can rely on adequacy of control structure and operational effectiveness of individual and collective controls in generating timely and accurate financial information
• Consistently obtaining, responding to and adjusting processes in response to feedback from stakeholders
• Balance service levels to costs, and appropriately adjust based on changing business needs and capacity requirements; recognize that ultimately, the hotels absorb the expenses of the FSC

Management of the FSC

• Oversee, with the support of dedicated human resources professionals, the hiring, training, development and assessment of FSC team, with a focus on engagement, retention, accountability, high performance levels and customer service mindset
• Identifies and directs continual training programs for all identified scope of services to ensure team members are highly performing and fully engaged in their roles and responsibilities
• Monitors the FSC’s performance in accordance with collaboratively established KPIs and SLAs, matching workforce hours and efforts to achieve desired productivity levels
• Promotes service excellence, accurate and timely deliverables, and a culture of learning and continuous improvement within all services delivered by the organization in a cost-effective manner measured by industry benchmarks and best practice comparisons
• Approaches problems in a manner they both seek to understand and also develop a preliminary solution to review, as needed, with other relevant stakeholders as appropriate;
• Clearly communicates performance levels of stakeholders, ensuring results are well understood and action plans for improvement, if needed, are likewise communicated
• Maintains relationships with cross functional discipline leaders across the organization to promote shared values and commitments
• Designs, implements and maintains policies and procedures grounded in strong internal controls and the Company’s SOX program that are compliant, where applicable, with generally accepted accounting standards (‘GAAP’), as well as industry-specific reporting guidelines (USALI); works with Internal Audit to monitor such compliance
• Constantly identifies and explores ways to improve processes and technology, keeping in mind a balance between cost, risk and return
• Directs a leadership team comprised of five Directors and one Manager, and an overall team of approximately 120 team members
• Develops annual business plan, driving performance in line with initial budget; routinely reforecasts these projections based on actual results and changing business needs
• Constantly identifies and explores ways to improve processes and technology, including the implementation of automation solutions, keeping in mind a balance between cost, risk and return
• Critical member of the BSC Steering Committee as representative of the FSC
• Responsible for the financial statements for the BSC, and well as internal management reporting of BSC financial activity and analysis
• Drives monthly reporting and executive commentary of actual financial results and performance metrics of the functions under oversight against established targets

Who you’ll supervise

• All Divisions of the Financial Services Center

Qualification & Requirements

Who You Are

• Proactive leader with strong organizational and communication skills
• Detail-oriented and committed to safety and compliance
• Able to work flexible schedules including weekends and holidays
• Dedicated to delivering exceptional guest and team member experiences

Your Experience Includes

The individual must possess the following knowledge, skills and abilities, and be able to explain and demonstrate that they can perform the essential functions of the job:

Required

• Experience directing multi discipline teams in a high-volume accounting operations environment with a track record of achieving results
• Thorough knowledge of generally accepted accounting principles, internal control standards and SOX reporting requirements
• Experience in developing annual budgets, monthly forecasts, long term financial models and ROI analysis
• Experience in analyzing financial results and Key Performance Indicators (‘KPIs”)
• Proven ability to build cross-functional relationships and align service level expectations, coordinating the alignment of objectives and project timelines to achieve desired outcomes
• Experience in application systems implementation
• Project management experience
• Experience in process improvement and workflow enhancement activities
• Professional oral and written communication skills with a focus on presentations to executive management
• Proficient in the use of technology

Preferred

• Hospitality industry experience
• Experience with automation tools and platforms (e.g., RPA, workflow automation, AI-driven financial systems) in a shared services or hospitality environment.
• Experience with Microsoft Office, OPERA PMS, ORACLE Micros Simphony F&B, ORACLE ERP and PBCS, Workday, Unifocus, Smartsheet, Smartview, Delphi, SAP Concur, MS Office, Adaco or Birchstreet.

Education

• Bachelor’s degree with a major in finance, business or accounting

Experience

• 15+ years of practical accounting operations and financial reporting experience
• 5+ years of shared service operations’ experience
• 5+ years of human capital management experience

Licenses or Certificates

• CPA and/or MBA preferred

Benefits

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement
• Pet Insurance and Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Team Member Hotel Rates, other discounts, perks and more