Vice President, Shared Services

Key Responsibilities

Leadership and Management

• Leads the overall Business Support and Administration organization, totaling more than 400 team members and 4-6 direct reports in Field Admin Support and Financial Shared Services.
• Develop and implement strategies to improve the efficiency and effectiveness of end-to-end business support processes.
• Foster a culture of continuous improvement, teamwork, and excellence within the Business Support function.
• Operates with an emphasis on clear and thorough communication, integrity and ethics at all times

Financial Operations Oversight

• Ensure accurate and timely processing of AR, AP, payroll, and cash management activities, including end to end responsibility for OTC, PTP, and Payroll business processes.
• Implement and monitor internal controls to safeguard company assets and ensure compliance with company policies and regulatory requirements.
• Develop and maintain key performance indicators (KPIs) to measure the efficiency and effectiveness of SSC processes.

Process Improvement and Automation

• Comprehensive understanding of critical BrightView systems, data and organizational structures, and business processes. E1, BVE1, WebCenter, EW, CRM, ServiceNow, ETC, JobVite.
• Identify opportunities for process improvements and automation within the SSC and across the business, including Field Support, and Operations as well as other functional teams.
• Lead initiatives to streamline processes, reduce costs, and enhance service levels
• Collaborate with IT and other departments to implement new technologies and systems.

Strategic Planning and Execution

• Participate in strategic planning for the SSC and align departmental goals with the overall company objectives.
• Develop and manage the SSC budget, ensuring cost-effective operations.
• Provide insights and recommendations to senior management on financial and operational matters.

Stakeholder Management

• Serve as the primary point of contact for internal and external stakeholders regarding SSC operations.
• Build and maintain strong relationships with key stakeholders, including department heads, suppliers, and service providers.
• Strong, professional executive level relationships and communication. Ability to create and present executive-level (highly summarized) presentations (i.e. short summary of issue, potential risk, proposed solutions and next steps).
• Ability to present a compelling argument, incorporate feedback and advance in alignment with overall organizational goals, even when team objectives are not fully met.
• Ensure effective communication and coordination between the SSC and other departments.

Compliance and Risk Management

• Ensure compliance with all relevant laws, regulations, and company policies.
• Oversee risk management processes within the SSC to identify and mitigate potential risks.
• Coordinate internal and external audits and ensure timely resolution of audit findings.

Talent Management and Development

• Attract, retain, and develop top talent within the SSC.
• Provide coaching, mentoring, and professional development opportunities for team members.
• Foster a positive work environment that promotes employee engagement and satisfaction.
• Succession planning for all key direct reports and key team members.

Reporting and Analysis

• Prepare and present regular reports on SSC performance, including financial metrics and operational KPIs.
• Conduct thorough analysis of SSC operations to identify trends, issues, and opportunities for improvement.
• Provide actionable insights and recommendations to senior management based on analysis.
• Technical understanding of current US GAAP, especially around revenue & expense recognition and implications of issues that arise within SSC and with branches.
• Comprehensive understanding of the financial monthly close process.
• Cashflow and cash management tracking.

Customer Service and Quality Assurance

• Ensure high levels of customer service and satisfaction for internal clients and external partners.
• Implement quality assurance processes to ensure the accuracy and reliability of SSC outputs.
• Handle escalations and resolve issues promptly and effectively.

Qualification & Requirements

• Bachelor’s degree in Accounting or Business required and master’s preferred.
• 10+ years of progressive accounting, business process and systems experience.
• Technically proficient in current US GAAP, and business information systems.
• Knowledge of federal, state, and local regulations related to payroll.
• Significant experience with shared services business model.
• Successfully execute plans/projects in a matrixed environment.
• Strong analytical skills and ability to interpret and communicate data.
• Superlative interpersonal skills: High degree of patience and tact, and able to cultivate respectful, strategic, and collaborative relationships with people for diverse backgrounds.
• Demonstrated ability to gain the respect of senior management as well as employees.
• Demonstrated capability to communicate and work effectively at all levels of the organization, inspiring respect, and credibility.
• Ability to navigate in a dynamic environment and must be able to effectively adapt their style and organization to changing business requirements and processes.
• Experience collaborating with team members at all levels of the organization.
• Excellent written and verbal communication skills.
• Effective listening skills, with flexibility in approach to solutions
• High-level of energy and commitment that provides a hands-on approach.
• Strong executive presence
• Creative and innovative thinking; strong problem-solving skills, decision-making, and organizational skills
• Capability of managing multiple demands and priorities simultaneously
• Action focused with the ability to manage to deadline.
• Process oriented and has designed and executed processes, control, and procedures.
• Proven success managing large teams

Benefits

Like the communities we serve, you are on a constant path of discovery to shape your career and personal development. In addition to best-in-class opportunities and competitive salary, you may be eligible for benefits and perks like:

• Paid time off
• Health and wellness coverage
• 401k savings plan