Vice President, Shared Platform Services

Key Responsibilities

• Set the vision, strategy, and governance for shared platforms across the enterprise.
• Lead architectural decisions to ensure platforms are modular, consistent, and aligned with business goals.
• Oversee the development and operation of core platform services (DevOps, CI/CD, monitoring, data, identity, APIs).
• Ensure platforms are reliable, secure, scalable, and cost-effective.
• Track platform health using SLAs, metrics, and dashboards.
• Drive ongoing improvements through automation and reliability engineering.
• Collaborate with teams to prioritize investments and remove friction.
• Manage vendor relationships and platform integrations.
• Lead and develop platform engineering and operations teams.
• Promote standardization and cross-functional alignment.
• Balance immediate needs with long-term platform sustainability.
• Oversee risk management, compliance, audits, and disaster recovery.
• Manage budgets, staffing, and roadmap priorities.

Qualification & Requirements

About You – Experience, Education, Skills, And Accomplishments

• Bachelor’s degree in computer science, engineering, or a closely related field.
• At least 12 years working in software engineering, platform, infrastructure, or operations roles.
• At least 10 years in senior leadership positions (such as Director, Senior Director, or Vice President), specifically overseeing platform, infrastructure, or shared services teams.
• Demonstrated success in building and operating large-scale platforms and shared services within complex, global environments. This includes experience with microservices, cloud and hybrid architecture, automation, and physical infrastructure.
• Deep knowledge of cloud infrastructure, containerization, orchestration tools (e.g., Kubernetes), observability, reliability engineering, and DevOps practices.
• Hands-on experience managing a 24/7 rapid response center (such as a Network Operations Center, Incident Management, or Monitoring Center).
• Working knowledge of major compliance and security frameworks (such as SOC2, GDPR, and ISO standards).

It would be great if you also have…

• Master’s degree or MBA
• Experience with multi-cloud and hybrid-cloud architectures
• Prior experience in internal developer platforms or infrastructure-as-code environments
• Proven experience in physical data center consolidation
• Expertise in scaling internal platforms while preserving developer experience
• Additional familiarity with compliance and security frameworks (e.g., SOC2, GDPR, ISO)
• Proven ability to work with engineering and operations teams across multiple regions, including the USA, Europe, the Middle East, and India.
• Experience supporting mergers, acquisitions, and divestitures in a global organization, including the rapid integration of personnel and systems.
• Experience in budgeting, resource planning, and managing vendor relationships.
• Familiarity with service-oriented architecture, API gateways, event-driven systems, data platforms, identity and authentication systems, infrastructure as code, and internal developer platforms are highly valued.

Work Hours & Location

• Full-time position, primarily working core business hours in your local time zone with flexibility to adjust to various global time zones as needed
• Hybrid role: work in the office two days per week in our Kansas City or Philadelphia office locations
• Some global travel will be required

Benefits

No information available.