Vice President – Professional Services

Key Responsibilities

Strategic Leadership

• Define and execute the global Professional Services strategy for large-scale ERP/SaaS transformation programs.
• Align delivery strategy with organizational growth, customer value, and operational excellence.

Delivery Excellence

• Lead large, complex global transformation programs across S2P, ERP, O2C, CLM, or related enterprise domains.
• Establish and enforce strong PMO governance, ensuring structured execution, transparent reporting, and disciplined delivery practices.
• Drive proactive risk identification, mitigation planning, and issue resolution across programs.
• Implement robust change management frameworks to maximize user adoption, reduce resistance, and ensure smooth organizational transitions.
• Maintain consistent delivery quality, governance, and customer satisfaction.

P&L Ownership

• Own end-to-end P&L for Professional Services, ensuring revenue growth, profitability, and optimal resource allocation.

Innovation & Automation

• Leverage AI, automation, analytics, and accelerators to modernize delivery models and improve implementation efficiency.

Business Growth

• Collaborate with Sales, Product, and Customer Success teams to create differentiated service offerings and support GTM initiatives.
• Contribute to pre-sales, deal shaping, solutioning, and strategic pursuits.

Thought Leadership

• Represent Zycus in global industry forums, customer advisory boards, and procurement/ERP transformation communities.
• Publish insights and influence industry direction in ERP/SaaS transformation and intelligent procurement.

Customer Value Realization

• Partner with CXOs to ensure seamless onboarding, implementation, and enterprise-wide adoption.
• Deliver measurable business impact—including automation, compliance improvement, cost optimization, and process efficiency.

Practice Development

• Build and scale a world-class Professional Services organization across geographies.

Qualification & Requirements

• 18–25 years of experience in Professional Services, Consulting, or SaaS/ERP delivery with strong expertise in large-scale enterprise digital transformation (SAP S/4HANA, Oracle, Workday, NetSuite, O2C, CLM, Finance, Supply Chain, or similar).
• Proven track record of leading complex global transformation programs with strong emphasis on PMO governance, risk management, and change management.
• Experience managing P&L for Professional Services, ensuring revenue growth, profitability, and operational efficiency.
• Demonstrated ability to scale global delivery organizations with large, distributed, multi-disciplinary teams.
• Deep understanding of ERP/SaaS implementation methodologies, value realization frameworks, and enterprise-wide adoption strategies.
• Expertise in developing repeatable service offerings, delivery accelerators, playbooks, and governance models across ERP/SaaS domains.
• Strong commercial acumen with the ability to shape go-to-market strategies, support pre-sales, and influence strategic deals.
• Hands-on exposure to AI, automation, and analytics to modernize Professional Services delivery models.
• Strong executive presence with proven ability to influence and engage C-level stakeholders globally.
• Experience contributing to industry forums, customer advisory boards, or thought leadership within ERP/SaaS transformation (S2P expertise preferred but not mandatory).

Benefits

No information available.