Vice President – Order to Cash Operations
Unspecified
APAC/Oceania, Philippines, Muntinlupa
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Salary
Rank
VP
Responsibility
Design/Transform
Scope
Regional
Workplace
100% in office
Functions
Finance
Reports to
Level
N-2
Travel Max:
0%
Posting Date
11-15-2025
Description
We are seeking a dynamic and results-driven Vice President for Order to Cash (O2C) Operations & Collections to lead large-scale Finance and Accounting Outsourcing (FAO) delivery teams. The ideal candidate will bring deep domain expertise in O2C, strong leadership presence, and a proven ability to manage 500+ FTE operations across global clients—particularly in the US market.
This is a senior leadership role responsible for driving operational excellence, client satisfaction, and strategic growth of our FAO non-accounting vertical. The right candidate will bring energy, enthusiasm, and a strong track record of “operationalizing” complex, multi-tower processes at scale.
Key Responsibilities
- Lead and oversee end-to-end Order to Cash (O2C) and Collections operations, ensuring best-in-class delivery and client satisfaction.
- Manage large-scale delivery teams (500+ FTEs) across multiple geographies and functions, ensuring optimal utilization and high performance.
- Partner with US-based clients to design, operationalize, and scale O2C solutions aligned with business objectives.
- Drive transformation and automation initiatives to enhance efficiency, accuracy, and turnaround time across collections, order management, and billing processes.
- Establish and monitor governance structures to track SLAs, KPIs, and financial performance metrics.
- Collaborate closely with internal teams across FAO Accounting, Order Management, and Customer Operations for seamless delivery integration.
- Build and mentor a strong leadership bench to sustain high-performing operations and talent retention.
- Support pre-sales, solutioning, and client onboarding efforts for new O2C / FAO engagements.
- Foster a culture of continuous improvement, innovation, and operational excellence.
Qualification & Requirements
- Bachelor’s Degree in Finance, Accounting, Business Administration, or related field (MBA or equivalent preferred).
- 15+ years of progressive experience in Finance and Accounting Outsourcing (FAO) with strong expertise in O2C, Order Management, and Collections.
- At least 5 years in a senior leadership role managing large-scale operations (500+ FTEs) in a BPO / shared services environment.
- Proven experience working with US clients and India-based delivery teams.
- Prior background in leading outsourcing firms such as EXL, Cognizant, Infosys, WNS, Concentrix, or similar organizations.
- Demonstrated success in P&L management, client relationship management, and strategic operational scaling.
- Strong analytical, leadership, and communication skills with an ability to engage effectively at the executive level.
- High energy, hands-on leadership style with a passion for transformation and results delivery.
- Can start immediately
- Working in an onsite setting
Benefits
No information available.
Company Profile
Unspecified
Industry
Unspecified
Revenue
Employees
Fortune 500 Rank
NA
Global 500 Rank
NA
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