Vice President of Shared Services and Global Business Solutions

Key Responsibilities

• Develop and implement the strategic vision for the Shared Services function in alignment with the overall business objectives.
• Drive the transformation of Shared Services to create a high-performing, client-centric organization.
• Collaborate with senior leadership to identify and prioritize key initiatives that enhance service delivery and operational efficiency.
• Oversee the day-to-day operations of the Shared Services teams, including Finance, HR, IT, Procurement, and other support functions.
• Ensure that services are delivered in a timely, accurate, and cost-effective manner, meeting or exceeding client expectations.
• Monitor key performance indicators (KPIs) and implement corrective actions as needed to achieve operational targets.
• Lead continuous improvement initiatives to streamline processes, reduce costs, and enhance service quality.
• Implement best practices and leverage technology to drive automation and efficiency.
• Foster a culture of innovation and continuous improvement within the Shared Services teams.
• Build and maintain strong relationships with internal and external stakeholders, including clients, vendors, and business partners.
• Communicate effectively with stakeholders to ensure alignment on goals, priorities, and expectations.
• Address and resolve any issues or conflicts that arise, ensuring a high level of client satisfaction.
• Provide leadership, guidance, and mentorship to the Shared Services team, fostering a high-performance culture.
• Identify and develop key talent within the organization, ensuring a robust succession planning process.
• Promote a collaborative and inclusive work environment that encourages diversity and innovation.

Qualification & Requirements

• Bachelor’s degree in Business Administration, Finance, or a related field; an advanced degree (MBA) is preferred.
• A minimum of 15 years of experience in shared services or a related field, with at least 10 years in a senior leadership role within the BPO industry.
• Proven track record of driving operational efficiency and process improvement in a complex, multi-functional environment.
• Extensive experience as a Subject Matter Expert (SME) in shared services operations.
• Strong understanding of shared services operations, including Finance, HR, IT, and Procurement.
• Proficiency in process improvement methodologies (e.g., Six Sigma, Lean) and experience implementing technology-driven solutions.
• Excellent analytical and problem-solving skills, with the ability to make data-driven decisions.
• Exceptional leadership and management skills, with the ability to inspire and motivate teams.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels.
• Strong negotiation and conflict resolution skills, with the ability to navigate complex organizational dynamics.
• Ability to think strategically and develop long-term plans, while also being able to execute operationally.
• Strong business acumen, with a deep understanding of the BPO industry and market trends.
• Proven ability to manage budgets, financial forecasts, and resource allocation.
• Experience in growing revenue streams and developing new client acquisition strategies.
• Ability to identify and capitalize on new business opportunities within the Shared Services domain.
• High level of integrity and ethical standards, with a commitment to transparency and accountability.
• Resilient and adaptable, with the ability to thrive in a fast-paced and dynamic environment.
• Innovative and forward-thinking, with a passion for driving change and improvement.

Benefits

No information available.