Vice President of Shared Services

Key Responsibilities

Executive Leadership & Strategy

• Set and execute the multi year strategic vision for Shared Services, aligning Professional Services and SaaS operations with Inhabit’s broader corporate objectives.
• Act as a senior thought partner to executive leadership on growth strategy, technology investments, pricing models, and organizational design.
• Drive alignment and collaboration across Product, Engineering, Sales, Marketing, Finance, and Customer Success.

Innovation, Automation & AI Enablement

• Lead the identification, evaluation, and adoption of AI driven tools, automation frameworks, and data intelligence capabilities that enhance both product performance and operational efficiency.
• Partner with Product, Engineering, and Data Science to embed AI into core SaaS platforms (RevMax, Boost, NGN) and managed services workflows (Digital Marketing, Revenue Management).
• Champion a culture of innovation by driving experimentation, rapid prototyping, and continuous improvement across all service and technology teams.
• Build scalable, automated processes that reduce manual effort, improve accuracy, and accelerate customer time to value. Demand Channel Strategy & Execution.
• Provide executive oversight for the Demand Channel initiative, ensuring alignment across Product, Marketing, Revenue Management, and Distribution teams.
• Drive the integration of demand generation capabilities into both SaaS platforms and managed services offerings.
• Ensure the Demand Channel strategy enhances customer acquisition, booking performance, and overall revenue outcomes for clients.

P&L Ownership & Financial Performance

• Own P&L responsibility across multiple business units representing $20M+ in annual revenue
• Establish and manage budgets, forecasts, revenue targets, cost structures, and margin improvement initiatives.
• Identify and execute opportunities to drive growth and improve profitability through strong go to market, expansion and retention strategies, pricing strategy, automation, and operational efficiency.

Professional Services Leadership

• Lead Managed Services teams delivering Digital Marketing and Revenue Management solutions to vacation rental operators.
• Maintain an exceptional focus on billable effectiveness, utilization rates, capacity planning, and delivery quality.
• Design scalable service models that balance growth, client outcomes, and margin discipline.
• Ensure services are measurable, repeatable, and tightly integrated with SaaS offerings.

SaaS Operations Oversight

• Provide executive oversight for SaaS platforms including:
  • RevMax Revenue Management Software
  • Bluetent Boost Channel Management & Distribution
  • NGN Website & Digital Experience Platform
• Partner with Product and Engineering leadership to prioritize roadmaps that drive customer value, retention, and revenue growth.
• Ensure operational readiness across implementation, support, and ongoing platform performance.
• Serve as the executive bridge between Product Strategy and Professional Services, ensuring that service delivery, customer insights, and platform capabilities evolve in lockstep.
• Translate customer needs and market trends into actionable product requirements, influencing roadmap prioritization and long term platform strategy.
• Ensure that Professional Services offerings reinforce product adoption, retention, and expansion, creating a unified customer experience across technology and services.

Organizational Leadership & Talent Development

• Lead and develop senior leaders across Shared Services, fostering accountability, transparency, and high performance.
• Build a culture of ownership, continuous improvement, and cross functional collaboration.
• Ensure teams are structured to scale efficiently while maintaining quality and client satisfaction.
• Own workforce planning, staffing models, and capacity forecasting across all Shared Services teams to ensure the right mix of skills, bandwidth, and utilization to meet demand.
• Implement scalable resourcing frameworks that align staffing levels with revenue targets, service demand, and margin goals

Alignment to Inhabit Core Values

• This role is expected to consistently model and reinforce Inhabit’s core values:
  • Simplicity Execute the Basics Build scalable, efficient systems and processes that deliver consistent outcomes.
  • Simplicity Communicate with Transparency Provide clear, data driven communication to teams, peers, and executive leadership.
  • Act with Integrity Operate with trust, accountability, and ethical leadership across all business decisions.
  • Achieve as a Team Break down silos and drive shared success across brands, functions, and disciplines.
  • Support Progress Champion innovation, automation, and continuous improvement in both services and technology

Qualification & Requirements

• 10+ years of senior leadership experience in Professional Services, SaaS, Digital Marketing and/or Revenue Management environments.
• Proven experience owning and scaling multi P&L portfolios with $20M+ in revenue.
• Strong professional services / managed services experience, with deep understanding of billable services economics, utilization modeling, and margin optimization.
• Experience leading cross functional teams across Product, Engineering, Operations, and Services.
• Background in the Vacation Rental, Hospitality, Travel, or PropTech space preferred.
• Demonstrated ability to function in a PE backed, matrixed organization.
• Demonstrated ability to lead and execute through change, consolidation, and rapid growth in a fast paced environment.
• Education Requirements: Bachelor’s degree or equivalent work experience

Benefits

• Competitive Pay
• Health Insurance: Medical, Dental, Vision and Prescription Plans
• Health Savings Accounts
• Flexible Spending Account
• Dependent Flexible Spending Account
• Critical Illness
• Accident
• Retirement Savings Plan (401K) with discretionary company match
• Short- and Long-Term Disability
• Company Paid $25,000.00 life insurance
• Supplemental Life and AD&D Insurance
• Employee Assistance Program
• Paid Holidays
• Paid Vacation
• Paid Volunteer Time
• Inhabit Employee Discount Programs