Vice President of Global Customer Solutions and Shared Services
Velocity Global
United States
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Salary
$180,000 - $250,000 Per Year
Rank
VP
Responsibility
Site Lead
Scope
Global
Workplace
Fully remote
Functions
Customer Service
Finance
HR
Reports to
Chief Operating Officer
Level
N-1
Travel Max:
0%
Posting Date
03-07-2025
Description
We are seeking a dynamic Vice President of Global Customer Solutions and Shared Services to join our leadership team. This is a unique opportunity to collaborate with key global stakeholders and drive the vision and strategy for Operations at scale.
Key Responsibilities
- Collaborate with Client Experience, Employee Experience, Payroll, Finance, and other internal teams to provide high-quality service support to both global teams and customers.
- Develop and implement organizational strategies that drive operational excellence, ensuring both optimal cost efficiency and high customer satisfaction.
- Lead talent planning and development efforts, including hiring, coaching, and managing a high-performing team that aligns with company goals.
- Champion the customer perspective, fostering a customer-centric culture across operations to continually enhance the customer experience.
- Drive continuous improvement by working closely with functional leaders to streamline processes and improve organizational efficiencies.
- Oversee and achieve key performance indicators (KPIs) across five critical operational functions:
- Global Benefits Operations
- Global Immigration Operations
- Global Delivery Center (Shared Services)
- Customer Education and Internal Training
- L1 and L2 Support
Qualification & Requirements
- A proven track record in customer operations management with an understanding of market dynamics and operational strategy.
- 15+ years of business experience (international business preferred), including 10+ years within a client services division.
- 10+ years of experience leading teams, developing people and processes.
- Extensive experience leading shared services organizations, with a focus on both operational excellence and customer satisfaction.
- An ability to innovate and implement unique solutions that address complex operational challenges.
- A strong strategic, analytical, and metric-driven mindset, with the ability to interpret data to drive business decisions.
- A proven ability to lead, inspire, and collaborate effectively with both internal and external stakeholders.
- A bachelor’s degree in a related field, or equivalent work experience.
Benefits
- Flexible Time Off + Parental Leave
- Health and Dental Insurance (where applicable)
- Retirement Savings + Employee Incentive Plan
- WFH Stipend
- Company Bonus + Spot Bonuses
Company Profile
Velocity Global
Industry
Software Development
Revenue
$200M
Employees
900
Fortune 500 Rank
NA
Global 500 Rank
NA
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