Vice President, Global Financial Shared Services

Key Responsibilities

This position will lead Hyatt’s global financial shared services across multiple regions, including the Americas, EAME/SWA, and ASPAC while overseeing our strategic partnership with Genpact, our business process outsourcing provider.

• Oversee and direct the operations of Hyatt’s shared service center in Moore, Oklahoma, which supports Full Service and Select Service hotels across the Americas.
• Provide leadership for the shared service center in Cancun, Mexico, serving Hyatt’s distribution segments and corporate entities.
• Manage shared services operations across EAME and ASPAC, ensuring consistent alignment with Hyatt’s global shared services strategy.
• Guide the global partnership with Genpact, including setting priorities, negotiating deliverables, and monitoring performance to optimize shared services processing worldwide.
• Drive the strategic expansion of global finance and accounting shared services, achieving cost efficiencies through scale, process optimization, and enhanced accuracy and controls. This will include exploring further expansion into administrative functions and business support areas.
• Collaborate closely with global and regional finance, IT, and HR leaders to align shared services with current and future business needs.
• Ensure robust communication, change management, and training plans are developed and executed to support smooth transitions and implementations across all shared services initiatives.
• This role requires frequent domestic and international travel.

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Qualification & Requirements

Experience Required

• 10+ years of progressive experience in finance or accounting leadership roles
• In-depth knowledge of financial processes, systems, and controls

Experience Preferred

• Bachelor’s degree in Finance, Accounting, or a related field
• Experience in a multinational corporation
• Proven track record in leading a shared services organization (strongly preferred)
• Demonstrated success in driving continuous improvement initiatives

Benefits

Our purpose sets us apart—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to how our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

We’re proud to offer exceptional corporate benefits which include:

• Annual allotment of free hotel stays at Hyatt hotels globally
• Flexible work schedules
• Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
• Paid Time Off, Medical, Dental, Vision, 401K with company match