Vice President, Global Delivery Center (GDC) & Shared Services

Key Responsibilities

Strategic Leadership & Delivery Excellence

• Lead the Global Delivery Centre and Shared Services teams to deliver complex, multi-region projects with high customer satisfaction and operational efficiency.
• Drive strategic account focus, proactively reviewing top accounts for business impact, pipeline, quality, and executive relationships.
• Ensure delivery excellence, maintaining >95% green status on key projects and accounts, and implementing early warning systems for project risks.
• Oversee quality governance, including project audits, defect tracking, and continuous improvement initiatives.
• Drive a culture of consulting excellence throughout the GDC & shared services organization

Innovation & Technology Enablement

• Champion innovation through GenAI adoption, building productivity improvement applications and platforms.
• Responsible for driving positive collaboration with the Engineering groups including with leaders with different levels of technical depth.
• Strengthen partnerships with engineering to resolve project issues, align on product roadmaps, and drive successful outcomes for strategic customers.
• Scale engineering PODs and competency centers to support emerging technologies and complex implementations.

Operational Scale & Margin Management

• Manage scale and capacity through effective resource planning, train-to-deploy programs, and partner ecosystem development.
• Optimize cost management, including sub-contractor mix, FTE hiring, and ramp-downs, to achieve margin targets and operational efficiency.
• Evaluate and implement partner delivery models for greater accountability.

People Leadership & Talent Development

• Continuously develop talent , build high performance teams and establish a strong leadership bench through coaching, mentorship, and leadership development programs.
• Build and nurture both leadership and technical capabilities across the GDC and Shared services organization.
• Role model Adobe values and promote a culture of integrity, collaboration, accountability and innovation.
• Foster a culture of excellence through setting an example, managing performance, setting high standards for performance, and objectives driven by innovation for senior leaders and teams.

Customer Success & Client Management

• Foster customer intimacy through strategic account management and proactive collaboration.
• Address customer challenges, including scope management, expectation setting, and program governance.
• Lead global initiatives, partnering with cross-functional teams to deliver value and set new standards.
• Own relationships with customers, engage to enhance value realization and address customer concerns promptly.
• Support key deals and business development efforts by providing expertise and insights.
• Engage with implementation partners and system integrators to enhance product adoption and customer success.

Shared Services & Process Optimization

• Enable teams to build strong storytelling competencies & narrate successful customer stories.
• Centralize capacity, bench, and skill management for efficiency, standardization, and cost optimization.
• Drive process improvements, automation, and standard methodologies across delivery and shared services functions.
• Navigate through ambiguity successfully & create structured speed of response across geos.

Performance Indicators & Results

• Adobe Product & Solutions Growth acceleration
• Consulting revenue and gross margin contribution from GDC
• Customer satisfaction (CSAT) and repeat renewals
• FTE utilization and resource mix optimization
• Quality & reduction in defects during project delivery
• GenAI adoption rate
• Employee engagement and development metrics

Qualification & Requirements

Qualifications & Experience

• Experience in global delivery & consulting leadership roles. Leading Shared Services organization in addition to delivery and consulting role would be plus.
• Proven track record of scaling operations, driving transformation, and delivering complex projects
• Strong expertise in technology enablement, innovation, and engineering partnerships
• Demonstrated ability to manage large teams, develop talent, and foster a culture of excellence
• Strong expertise in margin management, cost optimization, and partner ecosystem development
• Exceptional customer management and customer success orientation

Strengths You’ll Need

• Critical Thinking & Execution
• Innovation & Change Leadership
• Scale Repeatable processes with high quality
• Collaboration & Influence
• Operational Excellence
• People Leadership & Talent Development
• Customer Centricity

Benefits

No information available.