Vice President Enterprise Supply Chain Shared Services

Key Responsibilities

Dimensions and Scope

Responsible for delivering best and class services to the Enterprise Supply Chain organization (100+ Manufacturing / Distribution Sites, 15K+ employees) in support of KC’s ~$20B total revenue

• Identify capabilities best suited for shared service and BPO arrangements, and drive the investigation, coordination, and facilitation of all shared service and/or outsourcing requirements (planned and unplanned) globally for the Enterprise Supply Chain Organization
• In partnership with the Enterprise Supply Chain Organization, design and oversee implementation of a three year strategy and portfolio of projects to standardize processes across all segments, functions and regions for the ESC processes
• Lead business process design and governance by understanding the needs of the business, facilitating discussions on budget and resource prioritization across the Enterprise Supply Chain Organization; and collaborating with process owners and DTS to ensure processes are designed/developed and executed. Responsible for helping the organization design, monitor, and improve controls in ESC.
• Partner with GBS to improve day-to-day operations of current Source to Pay capabilities and deliverables in the supply chain process.
• Meet an annual continuous improvement target for cost, quality and employee experience of ESC by driving all ESC LEAN/CI efforts globally, ensuring that LEAN practices are implemented and shared across the Enterprise Supply Chain Organization, and that value realization initiatives continue to be executed and realized.
• Recommend, justify, and implement a variety of process improvements, technology implementations, and automations/AI to streamline the efficiency and effectiveness of ESC.
• Manage senior stakeholders throughout the enterprise to collect VOC feedback, escalations, and business needs, and convert this into ESC policies and procedure change recommendations for the functional leaders.
• Represent ESC and GBS globally as a trusted partner with the function leaders to brief internal and external stakeholders on opportunities, targets, risks, and successes.
• Build and implement a unified global reporting structure and accompanying dashboarding systems that track delivery excellence (SLAs) and Total Cost of Service (TCS); as well as process metrics including Total Quality of Service (TQS), Total Standardization of Service (TSS), Total Velocity of Service (TVS), and Customer Satisfaction (CSAT).

Qualification & Requirements

About You:

You’re driven to perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.

Experiences We’re Looking For

• 20+ years of experience in the Supply Chain space inside large, complex, multinational organizations.
• Proven balance of operational and transformative leadership skills to continue to enhance the ESC end to end processes (Plan, Source, Make, Deliver).
• Experience leading large-scale process optimization efforts focused on work process optimization, automation and shared services with an E2E, value stream mindset.
• Expected Areas of Competence (i.e., knowledge, skills and abilities) include extensive knowledge of all functional components within Supply Chain and experience crossing several sub-functions, including material planning, production planning, logistics, transportation and operations
• This leader must have experience leading operations teams in the ESC space, experience shaping global ESC policy and standardizing procedure across multiple geographies.
• Working knowledge of global ESC standards in the US, Europe, Asia Pacific and Latin America regions.
• Bachelor’s Degree; Master’s Degree preferred

The ideal candidate will have demonstrated the following key skills:

• Experience leading large Supply Chain functions in global, cross-functional and matrix structured teams.
• Preference for experience establishing Shared Services operating models and/or supply chain delivery groups in a complex multinational organization.
• Practical end-to-end knowledge of Procurement, Planning, Logistics and Customer Services.
• Extensive knowledge of both outsource provider (BPO) services and shared service center operations.
• Experience with high-impact and large-scale transformation efforts yielding significant value.
• High emotional intelligence (EQ) and influence skills, coupled with long-term strategic planning.
• Must have excellent stakeholder management skills across all levels of the organization. Feel equally comfortable on a shop floor or in a boardroom, including successfully interfacing/escalating with suppliers.
• Must have knowledge of regulatory requirements for order entry, planning, manufacturing, testing, shipping, and quality assurance in a regulated industry. Must also be familiar with designing and enforcing controls.
• Experience driving large-scale Continuous Improvement (CI) efforts to deliver results; CI certification preferred
• Experience managing large vendor relationships, including managing complex contractual relationships and standing up new large-scale global vendors
• Demonstrated track record of leveraging process and project management skills to deliver results
• Motivational people leader, capable of finding, coaching, and promoting a diverse and inclusive team of top talent

Benefits

Here are a few of the benefits you’d enjoy. For a complete overview, see www.mykcbenefits.com.

• Great support for good health with medical, dental, and vision coverage options. No waiting periods or pre-existing condition restrictions. Access to an on-site fitness center, occupational health nurse, and allowances for high-quality safety equipment.
• Flexible Savings and spending accounts to maximize health care options and stretch dollars when caring for yourself or dependents.
• Diverse income protection insurance options to protect yourself and your family in case of illness, injury, or other unexpected events.
• Additional programs and support to continue your education, adopt a child, relocate, or even find temporary childcare.