Vice President – Client Account Management and Account Excellence Leader

Key Responsibilities

Partner with Business and CMG Leaders

• Business leadership: Understand Deloitte’s business and strategic priorities and help the teams understand and drive those priorities to the account teams and firm’s clients
• CAM and CoAE leadership: Partner with key leaders across CAM and CoAE and all enabling areas to bring the best of Deloitte to account and client leaders. To bring the best understanding of the offerings of CAM and CoAE to the enabling areas to effectively direct their work to the needs of our clients.
• Account leadership: Build relationships with US-based account leaders to understand their priorities and shape CAM and CoAE priorities in line with that understanding.
• Industry colleagues: Engage with industry marketing, global, client relationship executives (CREs) and sales executives (SEs) communities, knowledge services, etc. to align on strategy and approach, share insights and best practices
• Deployment: Understand portfolio and accounts and provide insights to the CAM and CoAE Industry leaders regarding deployment of resources to maximize value for clients and talent experience for our teams
• Enhance insights: Provide consistent opportunities for team members to learn industry, business, marketplace, and account priorities/strategies; equip our team to become strategic advisors
• Innovate and industrialize services: Constantly improve the level and quality of services while leveraging technology and innovation.

Develop Our People and Our Community

• Build and inspire a culture of excellence: Provide deep client orientation and strategic vision, underpinned by effective and efficient tools and processes
• Create community: Bring CAMs and CoAE teams together within and across industry teams, and facilitate collaboration and best practice sharing
• Build a team of leaders: Focus on succession and leadership opportunities in and outside of CAM and CoAE
• Be a leader to each CAM (all geographies): Help all our CAMs and CoAE teams maximize their talents and strengths, development areas, goals and aspirations; work with all CAMs and CoAE to address their needs
• Own the Talent lifecycle: Recruitment – Learning and Development – Performance Management and Recognition – Promotion and Career Progression
• Manage financials and operations: Maintain professional rigor around utilization, compliance to Bare Minimums, compensation, R&R, other awards, travel budgets, etc

Qualification & Requirements

Requisite core skills

• Experience leading large and complex organizations with an empathetic and value-based leadership style
• Demonstrated capability to shape and motivate highly effective teams
• Experience working with US leaders
• Excellent communication skills
• Ability to lead with influence and manage up
• Ability to craft compelling visions and implement plans to achieve them
• Passionate about serving internal account teams to deliver the best of the firm and strengthen relationships with Deloitte’s most important clients
• Ability to build relationships and credibility with internal clients
• Self-motivated, proactive, innovative, and strong team player
• Strong analytical, problem-solving, and critical thinking skills
• Strong persuasion, influencing, negotiation, and conflict resolution skills
• Ability to think strategically and conceptualize operational plans to implement account-specific strategies such as communication and relationship strategy
• Strong research skills. Extensive knowledge of databases such as Factiva, Hoovers, One Source, etc.
• Solid knowledge of marketing frameworks such as SWOT, PESTLE, Porter’s Five Forces, etc.
• Ability to structure, organize, and synthesize information to develop key insights at company/industry level
• Strong presentation and verbal and written communication skills, and experience communicating to, and working with, virtual teams
• Ability to develop compelling and analytical data visualizations using one or more software tools, such as Excel, Tableau, and PowerPoint
• Highly developed personal and professional ethics are expected
• Excellent team management and coaching skills

Qualifications, Experience, Work Location, and Timing

• Academic qualification: Master’s Degree, MBA preferred
• Work experience: 18+ years

Benefits

• Insurance Benefits
• Retirement Benefits
• Vacation Policy
• Other Perks and Benefits…