Transition Lead (Associate Director / Director)

Key Responsibilities

Transitions Management

• Support new transitions initiatives and take ownership of successful execution
• Identifies operational and integration issues pre and post-transition, and develops solutions for success on assigned clients.
• Plans, prioritizes, organizes and manages all integration activity to meet business objectives.
• Maintain Established methods and metrics to evaluate accomplishment of stated objectives.
• Partners with the BSO PMA India Delivery Lead and BSO PMA Transformation Lead (MSP-U.S.) to implement an integration process ensuring that people, systems, and processes are seamlessly integrated into the target operating model.

Operations Management

• Allocate tasks and responsibilities among team members to ensure optimal productivity.
• Propose, implement, and adhere to SLAs, developing clear escalation points.
• Develop, maintain and implemented policies and procedures

Stakeholder Management

• Monitor and improve Client satisfaction by analysing the same and addressing concerns raised.
• Provide regular updates and reports to senior management on team performance, escalations, attrition along with action plans.
• Help develop and deliver cross-cultural training for all interaction points

People Management

• Develop and execute hiring strategies and processes
• Hire and onboard resources basis business needs
• Supervise and Lead the Team: Manage a team of accountants, analysts, and other finance professionals, ensuring they perform their duties effectively.
• Provide training, mentorship, and guidance to team members to enhance their skills and knowledge.

Continuous Improvement

• Determine and establish capacity measurement benchmarks
• Assists on assigned process redesign projects to promote effective, efficient and economic business practices.
• Evaluates alternate processing strategies and the potential benefits to be derived from their implementation.
• Drive standardization and optimization of accounting processes to improve efficiency and accuracy.
• Identify opportunities for process improvements including automation and implement tools or software to streamline repetitive tasks.
• Evaluates alternatives, proposes and implements changes to achieve new efficiencies.

Qualification & Requirements

Qualification

• Bachelor’s degree (BA/BS) from four-year college or university and a minimum of five years of related experience and/or training in operations, finance, accounting, consulting, or project management, including experience in business integration in the commercial real estate industry.
• Requires in-depth knowledge of financial terms and principles. Reviews complex financial/business analysis and reports.
• Intermediate skills with Microsoft Office Suite.
• Having a valid United States visitors visa is preferred

Experience

• Experience and comfort working with US-based teams; ability to mentor local teams to effectively collaborate with US teams.
• Experience in building teams from the ground up; empowering and mentoring managers to lead their teams and learn new processes.
• Team leadership – ability to develop an open, collaborative environment.
• Strong working knowledge of process analysis, standardization, improvement and redesign.
• Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results.

Skills

• Superior stakeholder management skills in working with a variety of individuals and teams across the business.
• Excellent English verbal and written communication skills.
• Skill in bridging communication and cultural gaps between various teams; partnering with leaders to educate all parties.
• Ability to build trust and partnerships with others that are new to working with offshore/India teams.
• Ability to comprehend, analyze, and interpret the most complex business documents.
• Ability to respond effectively to the most sensitive issues.
• Ability to write reports, manuals, speeches and articles using distinctive style.
• Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups.
• Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action. Highly developed written, oral, and presentation skills.
• Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills.
• Strong interpersonal skills and problem solving ability.

Benefits

• Health Care: Health Insurance to Self, Immediate family & Parents/In-laws
• Accident & Term life Insurance for all employees Accident & Term life Insurance for all employees.
• Food & Snacks: Free Meals & snacks are provided in all shifts.
• Mental Wellbeing: A confidential service that provides facility of counselling to keep you emotionally & mentally well while dealing with the challenges.
• Child Care: We partner with Klay day care and CBRE employees get 100% waiver on admission fee. This Day school is in our HYD campus.
• Entertainment: On floor – Chess, Carrom board, Table tennis, Foosball.