Transformation Director, EMEA QTC

Key Responsibilities

• Collaborate with EMEA QTC process & service delivery leads in identifying areas for optimization & improvement
• Recommend prioritized opportunities to EMEA QTC leader for approval and execution
• Lead programs & projects related to E2E QTC processes driving continuous improvement & process optimization
• Ensure successful delivery of strategic process improvement projects including scope, timeline and budget
• Maintain strong working relationships with internal EMEA and QTC partners driving a customer first attitude including BPT, supply chain, finance, and commercial excellence
• Review BD technologies for optimization across the QTC lifecycle and recommend improvement opportunities using a digital first approach
• Lead and develop a transformation team comprising program management, transformation SMEs, & digitalization experts

Qualification & Requirements

Qualifications and Skills:

• Strong understanding of process & service delivery principles, practices, and methodologies.
• Strong ability to analyze data, identify trends, and excellent problem-solving skills.
• Strong communication and interpersonal skills.
• Demonstrated leadership and team management capabilities in a matrixed organization.
• Proven Lean Management skills with Lean 6 Sigma certification a definite asset.
• Proficiency in project & program management methodologies and tools.
• Strong familiarity with ERP & CRM systems (e.g., SAP, LOTS, Oracle, SFDC, Conga) and other financial tools and technologies.
• Detailed knowledge of end-to-end Quote to Cash process.

Education and Experience:

• A minimum of a bachelor’s degree in Finance, Accounting, Business Administration, or a related field is required.
• A master’s degree or relevant professional certifications in finance, project management, or service management are helpful.
• 5-7 years of experience in service management, with a focus on financial processes and customer interactions.
• Proven track record of managing and optimizing service delivery in a global or large-scale organization

Note: Please note depending on the candidate’s country of residency, relocation might be required.

Primary Work Location: POL Wroclaw – Legnicka

Additional Locations:

BEL Erembodegem – Dorp 86, CHE Eysins – Business Park Terre-Bonne, DEU Heidelberg – Tullastrasse, DEU Karlsruhe, ESP Barcelona, FRA Grenoble, GBR Crawley, GBR Winnersh – Eskdale Road, ITA Milano – Via Enrico Cialdini

Benefits

BD offers a comprehensive Total Rewards program aimed at the varying needs of our diverse and global associates. The sum of our programs and policies – which includes pay, benefits, recognition, life balance, career and community components – is one of the many reasons people choose to work at BD.

BD was recently honored as a silver award winner for the National Business Group on Health 2019 Best Employers for Excellence in Health and Well-Being reflecting the value of the BD Total Rewards program and the company’s commitment to improving the overall health and well-being of our employees.