Tower Lead, HR Operation (Mandarin)

Key Responsibilities

Manage Operations

• Develop, lead and manage a high performing team in delivering business results and the expected service levels.
• Lead the team in identifying, assessing and resolving human resources operations related problems/issues and provide resolutions.

Manage Customer

• Engage with the client executive stakeholders periodically to update operational status, to resolve operations related issues and to propose and implement improvement initiatives.

Manage People

• Leading the 90+ employees, the role includes building a highly performing and engaged workforce within the function.

Manage Financial and Budget

• Manage and own the departmental financial budget and manage the operations within the committed budget.

Drive Improvement & Transformation

• Drive standardized, optimized, and best in class HR services operations with the focus on risk & compliance, continuous improvement and operations excellence.

Manage Transition and Change

• Lead the team in assessing any change request or new transition of scope, to plan and manage transition of work from client to the shared services center from time to time.

Qualification & Requirements

• Minimum 15 years of working experience.
• Solid background in Shared Service Centre (SSC) or BPO environment.
• Proven leadership experience, managing teams and driving HR operations at scale.
• Strong track record in delivering HR transformation projects.
• Strong stakeholder management, including exposure to CHRO, senior leaders, and regional counterparts.
• Strong in HR data analytics, reporting, and compliance.
• Expertise in time (attendance), payroll, and employee data management, and C&B.
• English and Mandarin proficiency.

Benefits

No information available.