The Head of OTC
ZALORA Group
APAC/Oceania, Malaysia, Kuala Lumpur
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Salary
Rank
Senior Director
Responsibility
Design/Transform
Scope
Regional
Workplace
100% in office
Functions
Finance
Reports to
Group Controller
Level
N-2
Travel Max:
0%
Posting Date
06-17-2026
Description
The Head of O2C leads the team managing the entire Order-to-Cash cycle — from billing through cash application to collections and receivables integrity — across ZALORA’s Asian entities (Malaysia, Indonesia, Philippines and cluster) and Iconic. Reporting to the Group Controller and based in Kuala Lumpur, the role is accountable for the working-capital outcomes of the function and for leading it through a significant efficiency and automation transformation. This is a hands-on leadership role for someone who can both run a disciplined month-end and rebuild the process and systems beneath it.
Key Responsibilities
The role is accountable for delivering measurable O2C outcomes, including:
- Collections & working capital — Drive DSO down to target, keep aged receivables over 90 days below a defined ceiling, and improve collection-forecast accuracy.
- Billing — Accurate, timely invoicing across all entities, moving from manual, decentralised billing to a single shared-service model.
- Cash application — Apply receipts promptly and accurately, including visibility of auto-offsets and host-to-host receipts.
- Receivables integrity & remediation — Clear aged and unreconciled balances, ensure adequate bad-debt provisioning, and resolve legacy balance-sheet findings to audit standard.
- Revenue recognition & reconciliation — Own the O2C side of revenue recognition and the reconciliation of advertising and marketplace credits and refunds across source systems and SAP, with clear accountability versus the R2R team.
- Efficiency & automation — Deliver a material reduction in manual O2C workload (target around 50%) through RPA, a shared-service billing model, dashboard and reporting visibility, and rationalising payment-gateway and reconciliation complexity.
- Controls & audit — Strengthen O2C controls (maker-checker, SLAs, audit trail) and own timely closure of internal and external audit actions.
Responsibilities
- Lead and develop the O2C team (approximately 15–19 across Malaysia, Indonesia, Philippines and cluster, plus Iconic), structured around Billing, Cash Application and Collection, building a strong pillar-lead layer with primary and backup coverage.
- Partner closely with the Commercial, Operations and Treasury teams and the Finance Leadership Team (FLT), and with GFG Group, building professional relationships based on transparency and trust.
- Provide the analytical rigour to challenge and scrutinise the numbers reported to the FLT and GFG Group.
- Drive the transition to automated, scalable O2C processes in partnership with Finance Systems, Data and IT.
- Own the O2C contribution to month-end close within the close calendar, and the integrity of AR-related balance-sheet accounts.
- Work effectively across cultures and entities; approximately 10% travel within Southeast Asia on average
Qualification & Requirements
- Strong O2C / accounts-receivable leadership background — collections, billing and cash application at scale, ideally in e-commerce or marketplace environments.
- Demonstrated turnaround of aged receivables and balance-sheet clean-up, with audit and controls awareness.
- Comfort with financial systems (SAP strongly preferred) and a track record of process automation and transformation, not just BAU operation.
- A structured, hands-on leader comfortable identifying and remediating process deficiencies, and comfortable with ambiguity in a fast-changing environment.
- Strong analytical skills, attention to detail, and the ability to work across cultures and build trusted professional relationships
- People-leadership capability across remote, multi-country teams.
Benefits
No information available.
Company Profile
ZALORA Group
Industry
Software Development
Revenue
$583.6M
Employees
2,714
Fortune 500 Rank
NA
Global 500 Rank
NA
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