Technology Lead – Shared Services

Key Responsibilities

• Provide leadership, mentoring, and guidance to the DevOps, Testing Center, Cloud System Administrators, and Office 365 teams.
• Foster a collaborative, high-performance culture, ensuring alignment with organizational values and objectives.
• Define team goals, track performance metrics, and ensure the professional development of team members.
• Develop, document, and enforce IT standards and policies to ensure consistency, compliance, and alignment with organizational objectives.
• Establish and maintain governance frameworks to monitor adherence to IT standards across all teams and projects.
• Conduct regular audits and reviews to ensure policies are followed and updated in response to evolving business and regulatory requirements.
• Lead the integration and optimization of tools and practices across DevOps, cloud administration, testing, and Office 365 platforms.
• Develop and implement the strategic vision for shared services, ensuring alignment with business goals and industry best practices.
• Ensure the delivery of scalable, reliable, and secure solutions that meet the company’s evolving needs.
• Partner with stakeholders across IT, business units, and external vendors to ensure seamless integration and delivery of services.
• Advocate for shared services in organizational planning, emphasizing efficiency and innovation.
• Work closely with product and project managers to define priorities, manage resource allocation, and deliver projects on time.
• Oversee operational activities for DevOps pipelines, testing frameworks, cloud infrastructure, and Office 365 environments.
• Ensure compliance with organizational policies, security standards, and regulatory requirements.
• Drive alignment between technical operations and organizational governance frameworks.
• Drive the adoption of emerging technologies and best practices to enhance team capabilities and service delivery.
• Identify opportunities for automation, cost reduction, and process efficiency across the shared services portfolio.

Qualification & Requirements

• Ability to grow an immature capability
• Excellent communication skills – both written and oral.
• Ability to work creatively and analytically in a problem-solving environment, demonstrating teamwork, innovation, and excellence.
• Understanding of interdependencies between technology, operations, and business needs
• Able to manage conflicting priorities to achieve deadlines.
• Able to plan effectively and efficiently.
• Ability to collaborate effectively within a team environment.
• Strong leadership skills
• People management – ability to engage and lead a squad
• Able to work independently
• Bachelor’s degree in computer science, Information Technology, or a related field. (or relevant work experience)
• 10+ years of experience in programming languages such as SQL, Java, .NET, or Python, etc.
• 5+ years of experience in technical leadership roles, preferably within the P&C insurance industry.
• 2+ years of experience in Azure
• Experience with system integrations, data migrations, and software development preferred.
• Familiarity with Agile methodologies and project management tools like Azure DevOps.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Attention to detail and strong organizational skills.

Benefits

No information available.