Technical Product Owner- Vice President – Workplace Operations & Support

Key Responsibilities

• Lead initiatives to equip ENS Analytics and Insights fleet with digital tools, and workflow automation.
• Work closely with fleet leadership and broader ENS teams to identify challenges and opportunities for enablement.
• Define product vision and strategy in alignment with broader organizational goals, stakeholder requirements, and fleet capabilities.
• Lead efforts to facilitate user training, and ensure effective adoption of digital tool within the fleet.
• Create and manage roadmaps for Data and Analytics products, with a focus on operational insights, predictive analytics, and business intelligence.
• Translate business requirements into clear user stories with acceptance criteria and business justification to enable effective product backlog management.
• Prioritize and deliver features through agile sprints, ensuring stakeholder alignment and value delivery.
• Understanding of data pipelines, KPIs, interpret and define technical metrics.
• Ensure compliance with industry standards and best practices to achieve greater product performance and customer satisfaction.

Qualification & Requirements

• Bachelor’s degree in business, Engineering, Data Science, Information Systems, or related field.
• 12+ Years of experience in product ownership, sound understanding of product lifecycle management at sale.
• At least 6 years’ relevant experience would generally be expected to find the skills required for this role
• Proven experience in delivering critical products leveraging data platforms and visualization tools (e.g., Splunk, Power BI, Tableau, Snowflake).
• Deep knowledge of Agile methodologies and product management frameworks.
• Problem-solving and decision-making in fast-paced environments.
• Exceptional communication skills with ability to work across business, technical, and operational teams.
• Familiarity with technical architecture, platforms and emerging technologies.
• Ability to translate organizational goals into product, data, or operational strategies.
• Ability to manage competing priorities, influence stakeholders, and drive cross-functional execution.
• Opportunity to shape andeploy Analytics and AI solutions that drives operational reliability.
• Leadership role that will transform operations of a dynamic fleet with critical data-driven products.
• Exposure to cross-functional challenges at the convergence of Network and Voice.

Skills Desired:

• Proficiency in Python – Programming ability in Python, particularly for analytics, or scripting
• Data Analysis and Business Insights – Expertise in analyzing complex datasets and deriving critical business insights to support decision-making.
• Networking and Infrastructure Basics – Foundational knowledge of networking concepts and infrastructure, experience working with network monitoring tools or infrastructure platforms.
• Delivering business value with AIML solutions. Experience with GenAI and related products

Benefits

• Family Support. Whether you’re welcoming a new child, helping your children grow and develop, or caring for aging parents, we have programs to help. We offer generous parental leave (16 weeks for all new parents and an additional 6-8 weeks for employees who give birth), as well as caregiver leave when you need to care for a seriously ill family member (4 weeks annually) – Our family support programs include a $75,000 family building benefit to offset the cost of fertility treatments (IVF, egg- and sperm-freezing), adoption and surrogacy. Additionally, expert care is available round-the-clock, at no charge, from OB-GYNs, midwives, doulas, lactation, sleep and potty training consultants, speech therapists and child psychologists to name a few.
• Mental Health. Employees and their dependents each have 16 annual sessions with skilled coaches and therapists at no cost, and access to mental health doctors. You can also take advantage of free access to a leading mindfulness app and five guest accounts for household members.
• Onsite Services. Employees based in our NYC locations have access to health centers, mental health counseling, fitness centers, physical therapy and restorative suites at the office. Many services are free or subsidized.
• Perks. And we can’t forget the fun stuff. You’ll enjoy hundreds of perks and discounts on automobiles, electronics, retail merchants, travel, entertainment, museums and more.