Technical Lead

Key Responsibilities

• lead a regional team providing regional coverage and part of a global follow the sun model of Product’s service availability.
• Consolidate Support functions across several products and establish best in class centralized support model.
• Build a High performing team of Customer Obsessed Technical Support Engineers
• Implement and configure resources as per approved middleware patterns.
• Responsible for coordinating with multiple teams and groups for successful implementation of middleware platforms standards and procedures and all integrations such as Single Sign On, Job Schedulers, Cron jobs, Load Balancers/VIP, Proxy servers, Password Management utilities etc.
• Onboard, Maintain and support enterprise applications deployed on middleware platforms.
• Keep applications and their environments (WebSphere, BizTalk, Tomcat, Apache/IIS, APIM, KAFKA) secure by ensuring all vulnerability patches/fixes are applied before due dates. Responsibility includes identifying opportunities for Patching Automation, Process Streamlining, Inventory Corrections, Coordination with 300+ Applications and Weekly/Monthly Reporting .
• Manage patching processes, including golden images.
• Keep platforms and environments stable and available 24/7 by applying the latest industry trends in monitoring, alerting, and predicting possible issues and concerns. Analyze existing configurations and provide advice on possible improvements and environment enhancements.
• Provide administration support for IaaS and PaaS services, including backup and recovery, and first level problem determination.
• Collaborate with Core IT teams; provide guidance utilizing networking, security, monitoring, and services.
• Oversee application environments build activities before go live, coordinate and plan go live activities and provide middleware production support post application go live.
• Document environments build specifications, including diagrams, and scripts to automate processes
• Assist technical teams in identifying appropriate approved middleware patterns to meet technical requirements
• Create professional technical documentation
• Collaborate with global resources outside of normal business hours (when needed)
• Participate in “non-business hours” on-call schedule
• Provide technology leadership across enterprise shared services products and platforms in partnership with senior architects and product managers.
• Accountable for system availability and stability of Production Environments
• Support SDLC and ITSM tools for the firm ensuring stability and best practices.
• Keep up with industry trends regarding APM, Observability and Telemetry products.
• Drive innovation and automation of supported products.
• Build and foster relationships with external LOBs for adoption of products
• Establish Customer experience feedback loop
• Establish a Continuous Improvement mindset amongst the team

Qualification & Requirements

• Middleware Support\Engineering Lead role(5+ years)
• History of building and and leading highly efficient Continuous improvement minded teams
• Administrative knowledge (5+ years) of Middleware Products like WebSphere, Weblogic, Tomcat, Apache WebServer, IHS WebServer, BizTalk, IIS WebServer.
• Proven IT track record, with hands-on software development or production infrastructure management role
• Strong hands-on experience supporting Linux platforms
• Experience managing Windows systems
• Proficient in developing and debugging scripts (BASH, PowerShell, Python)
• Intermediate level of expertise in networking concepts
• Excellent problem determination skills, the ability to debug complex-cross system problems, and document root cause including remediation, detection, and avoidance
• Ability to work independently and on a team with colleagues across the globe.
• Ability to manage multiple tasks concurrently
• Self-starter; needs little administrative guidance
• Energetic and eager to find solutions to complex problems
• Ability to self-learn new technologies
• Proven understanding hands-on experience providing support of middleware technologies
• Practical experience with Tivoli, SCOM, Netcool, Splunk, Grafana Suite, or ScienceLogic
• Ability to set goals and project plans that align with organizational objectives
• Strong ability to partner and influence at all levels
• Strong understanding of product management and product/customer centric organizations
• Ability to collaborate with high-performing teams and individuals throughout the firm to accomplish common goals
• Understanding of middleware, cloud, virtualization, and APIs Technologies
• Experience with agile and lean philosophies.
• Exceptional verbal and written communication skills and proven ability to build strong relationships with internal and external groups
• Strong product sense coupled with an ability to take a developer perspective
• Experience with process improvement, workflow, benchmarking and / or evaluation of business processes required
• Understanding and experience of working and leading Agile teams. Familiar with CI/CD development, tools such as Jenkins, Jira, Git/BitBucket etc.
• Excellent verbal and written communication skills
  

Preferred Skills and Experience:

• Knowledge and hands-on experience with some of the following:
  • Bash scripting
  • PowerShell
  • Python
  • Ansible
  • Terraform
  • Active Directory
  • DBMS (i.e. SQL Server, Postgres, MySQL, DB2, Oracle)
  • Jenkins
  • Git version control
  • JSON

Benefits

• Savings and Investment plans: We provide specialized benefits like Corporate NPS (National Pension Scheme), Employee Stock Purchase Plan (ESPP), Long-Term Incentive Plan (LTIP), Retiral Benefits and Car Lease that help employees optimally plan their finances
• Upskilling and career growth opportunities: With a focus on continuous learning, we offer customized programs that support upskilling like Education Reimbursement Programs, Certification programs and access to global learning programs.
• Health and Welfare Benefits: We care about our employees’ well-being in and out of work and have benefits like Hybrid Work Environment, Employee Assistance Program (EAP), Yearly Free Health campaigns and comprehensive Insurance benefits.