Technical Governance and Customer Architecture Lead
Delt Shared Services Ltd
Europe, United Kingdom, England, Plymouth
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Salary
$80,858 Per Year
Rank
Senior Manager
Responsibility
Systems/Data
Scope
Regional
Workplace
Hybrid
Functions
Customer Service
IT
Reports to
Level
N-3
Travel Max:
0%
Posting Date
09-02-2025
Description
We’re looking for a strategic, influential, and technically capable leader to take ownership of Delt’s Technical Governance and Customer Architecture capability.
In this high-profile role, you will lead a team of Customer Architects, ensuring their work drives measurable service outcomes, innovation, and customer satisfaction. You will also steward Delt’s technical governance framework, ensuring it enables value-driven decision-making, reduces risk, and aligns with both customer and organisational objectives.
This role will suit someone with a proven track record in architecture and governance leadership, who can combine strategic vision with the ability to deliver practical, value-led solutions.
Key Responsibilities
- Leading, mentoring, and developing the Customer Architect team to deliver innovation-led transformation and enhanced service value.
- Owning and evolving Delt’s Technical Governance Framework to ensure processes, tools, and assurance mechanisms add value and mitigate risk.
- Embedding architecture expertise into customer BAU and project delivery to shape roadmaps, enhance cyber posture, and enable long-term improvements.
- Facilitating and chairing design and architecture reviews, ensuring technical integrity, compliance, and customer needs are effectively balanced.
- Acting as an escalation point for complex architecture decisions, ensuring consistency and traceability across engagements.
- Driving continuous improvement in governance processes and architecture operating models, with a focus on simplification, standardisation, and knowledge sharing.
- Collaborating with senior stakeholders to ensure governance aligns with service contracts, customer standards, and project priorities.
Qualification & Requirements
- Proven experience leading architecture or governance functions in a complex IT environment.
- Strong understanding of enterprise architecture principles, risk management, and technical governance.
- A track record of delivering customer-facing architecture with measurable service outcomes.
- Broad technical knowledge across cloud, infrastructure, cyber, applications, and architecture frameworks.
- Excellent facilitation and influencing skills with both technical and non-technical stakeholders.
- Familiarity with TOGAF, ITIL, SAFe or similar; knowledge of CAF and DSPT is an advantage.
Benefits
- Generous holiday allowance of 25 days plus bank holidays
- Up to 12 flex leave days a year
- Matched contribution pension scheme up to 10% of salary
- Life assurance scheme
- Opportunities to buy and sell leave
- Employee shopping savings portal
- Opportunities for training to be funded by Delt
- EV salary sacrifice
- Performance Related Pay
- Employee assistance programme supporting mental and physical wellbeing
Company Profile
Delt Shared Services Ltd
Industry
IT Services and IT Consulting
Revenue
$29.2M
Employees
250
Fortune 500 Rank
NA
Global 500 Rank
NA
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