Team Manager, Customer Service Operations (GBS)

Key Responsibilities

Operational Management

• Lead and manage the CS quotation and order processing teams to ensure timely and accurate fulfilment of customer requests
• Participate in the SEA weekly backlog meeting with ML representatives to drive Parts TO
• Be the functional leader for all local and sub-regional service operations, providing day-to-day operational support and guidance, and implementing with them the strategic service operations initiatives
• Oversee quotation preparation, pricing strategies, and discount approvals in alignment with business rules
• Coordinate with Sales, Manufacturing, and 3PL partners to ensure seamless order execution

Strategic & Process Improvement

• Assess and enhance CS and quotation processes and develop future-state operating models aligned with group service strategy
• Implement value stream methodology and Buhler Onion model to drive efficiency and customer satisfaction

Leadership & Collaboration

• Strong people management skills with a focus on coaching, development, and performance management
• Ability to drive a culture of continuous improvement and operational excellence

Qualification & Requirements

These are the skills you’ll need

• Bachelor’s Degree in Supply Chain, Logistics, or related field
• Minimum 8 years in supply chain, parts operations, or order fulfilment, with at least 3 years in a managerial role
• Proficiency in SAP systems and tools (SD Module, Stock, Procurement)
• Good knowledge in incoterm, freight management, import/export documentation/Letter of Credit shipment requirements
• Good English skills, written and spoken
• Familiarity with Lean, Six Sigma, or other process improvement methodologies is an advantage

Benefits

No information available.