SVP of Business Transformation

Key Responsibilities

• Develop and execute a comprehensive transformation roadmap aligned with the company’s growth strategy, business goals, and market evolution.
• Partner with senior leaders across departments to define, prioritize, and deliver high-impact transformation initiatives that improve speed, efficiency, quality, and scalability.
• Lead efforts to reengineer core business processes (e.g., onboarding, customer service, business operations) to reduce friction, improve outcomes, and enable automation.
• Identify and deploy technology solutions and operational innovations that drive automation, real-time decisioning, and data-driven workflows.
• Foster a culture that embraces transformation, challenges legacy thinking, and prioritizes speed and adaptability in everything we do.

Qualification & Requirements

• 15+ years of experience in business transformation, operational strategy, or management consulting, including 8+ years in senior leadership roles
• Strong fintech, financial services, or technology experience required
• Proven track record leading large-scale transformation initiatives across complex, fast-growing organizations
• Expertise in process improvement methodologies (Lean, Six Sigma, Agile) and modern enterprise technologies
• Exceptional strategic thinking, communication, and change leadership skills
• Bachelor’s degree required; MBA or equivalent graduate degree strongly preferred

Benefits

While you make a difference for others, we’ll work to make a difference for you, providing an uplifting, collaborative work environment and benefits that reflect your value to us. For eligible full-time employees, we offer:

• Considerable employer contributions for health, dental, and vision programs
• Generous PTO, paid holidays, and paid parental leave
• 401(k) matching program
• Merit advancement opportunities
• Career development & training