SVP, HR Shared Services Director

Key Responsibilities

Leadership:

• Lead and manage the shared services teams ensuring high performance and professional development.
• Develop and implement strategic plans for the shared services functions aligned with the organization’s goals.
• Foster a culture of continuous improvement and excellence in service delivery.
• Oversee the end-to-end payroll process to ensure accurate and timely payroll processing for all employees.
• Manage audits and resolve discrepancies in a timely manner.

Shared Services Operations:

• Manage the day-to-day operations of the shared services functions, including benefits administration, HR data management, and employee services.
• Implement and maintain standardized processes and systems to improve efficiency and effectiveness.
• Ensure high levels of customer service and satisfaction across the organization.

Compliance and Risk Management:

• Ensure all shared services activities comply with legal, regulatory, and internal policies.
• Identify and mitigate risks related to HR operations.
• Maintain confidentiality and security of employee data.
• Ensure compliance with all relevant laws, regulations, and company HR related policies.

System and Process Improvement:

• Lead initiatives to streamline and automate processes within shared services and payroll.
• Evaluate and implement new technologies and systems to enhance service delivery.
• Monitor and analyze performance metrics to identify areas for improvement.

Stakeholder Engagement:

• Collaborate with HR, Finance, IT, and other departments to ensure integrated service delivery.
• Communicate effectively with employees, management, and external partners.
• Provide expert advice and support on payroll and shared services matters.

Qualification & Requirements

What do you need?

• Bachelor’s degree in human resources, Finance, Business Administration, or related field. Advanced degree or professional certification (e.g., CPP, SPHR) is a plus.
• Minimum of 8 years of experience in HR Operations and shared services management, with at least 5 years in a leadership role.
• Strong knowledge of HR processes, and regulations required.
• Exceptional communication, interpersonal, and leadership skills.
• Proven experience in process improvement and change management.
• Strong analytical and problem-solving skills.

• Proficiency in HRIS and payroll software (e.g., ADP, Workday, SAP).
• Microsoft Office Suite – Outlook, Excel, Word, and PowerPoint

Benefits

No information available.