SVP, Global Payroll & HCM Delivery

Key Responsibilities

P&L Ownership

• Develop and execute strategies to meet revenue and cost targets, ensuring profitability aligns with business objectives.
• Monitor and manage all aspects of the P&L to deliver growth while maintaining financial discipline.
• Analyze financial performance, identify variances, and implement corrective measures.
• Collaborate with Sales to drive revenue growth, improve client profitability, and achieve sales targets.

EBITDA Focus

• Optimize EBITDA through gross margin improvements, expense control, and operational efficiency.
• Identify cost-saving opportunities and implement strategies to maximize profitability.
• Utilize pricing strategies and service optimizations to enhance EBITDA performance.

Operational Excellence

• Streamline workflows to reduce costs and improve efficiency across regions.
• Lead continuous improvement initiatives (e.g., Lean, Six Sigma) to enhance SLA compliance and operational performance.
• Deploy tools and systems that enhance SLA delivery, scalability, and operational effectiveness.
• Drive initiatives to break down silos and enhance cross-functional collaboration, fostering a unified approach to achieving organizational goals and delivering seamless solutions.”

Customer Experience And NPS

• Enhance customer satisfaction and loyalty, as measured by Net Promoter Score (NPS).
• Address detractor feedback to reduce churn and improve client retention.
• Align operational improvements with the goal of delivering consistent, high-quality customer experiences.

Strategic Planning

• Translate organizational goals into actionable regional strategies.
• Respond to market trends and demands to maintain a competitive edge.
• Drive initiatives to scale operations and support long-term growth objectives.
• Collaborate with product and technology teams to deliver innovative solutions that address client needs, ensuring renewals and long-term client relationships.

Financial Management

• Oversee budgeting, forecasting, and financial reporting for EMEA, LATAM, and APJ regions.
• Implement cost control measures to meet financial goals without compromising service quality.
• Monitor and report key financial metrics, including revenue growth, gross margins, and cash flow.

Team Leadership and Development

• Lead and develop a high-performing, global, hybrid team of over 4,000 employees.
• Foster a culture of accountability, collaboration, and innovation.
• Provide mentorship and growth opportunities, aligning team capabilities with organizational objectives.

Compliance and Risk Management

• Ensure operations comply with legal, regulatory, and ethical standards across all regions.
• Identify and mitigate risks that could impact operational or financial performance.

Qualification & Requirements

Education

• Bachelor’s degree in Business Administration, Operations Management, Finance, or a related field.
• Advanced degree (MBA or equivalent) preferred.

Experience

• 10+ years of operational leadership with demonstrated P&L ownership and EBITDA growth.
• Extensive experience in the EMEA payroll and HCM space, with exposure to LATAM and APJ markets.
• Proven ability to manage large hybrid teams of 4,000+ in global, multi-market environments.

Skills

• Exceptional financial acumen, including expertise in budgeting, forecasting, and profitability optimization.
• Deep understanding of process optimization methodologies (e.g., Lean, Six Sigma).
• Outstanding leadership and communication skills, with a strong ability to influence and align cross-functional teams.
• Strategic thinker with advanced analytical and problem-solving capabilities.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

By applying for a position with Strada, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Strada’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.