Supplier Onboarding Excellence Director

Key Responsibilities

• Leadership & People Management: Provide strong, hands‑on leadership to VMS operational teams (c. 20 colleagues across three locations). Set clear goals, coach for performance, and build a high‑trust, high‑accountability culture focused on efficiency, first-time-right data quality, compliance and customer outcomes.
• Operational Excellence & Efficiency: Own day‑to‑day VMS delivery. Optimize workflow design in ServiceNow and in connection with SAP MDG, case management and queue balancing to meet SLAs and prevent aging. Implement standard work procedures, controls, and playbooks to ensure consistent, high‑quality execution across regions and time zones.
• Performance Management: Define and standardize KPIs, SLAs, and operational dashboards for VMS. Establish a disciplined reporting cadence, drive root cause analysis, and use insights to course‑correct quickly. Track cycle time, first-time-right, throughput, backlog aging, defect rate, and audit readiness; align improvements with business priorities. Partner with IT, Procurement, and P2P to enhance service reliability and throughput.
• Business Partnering & Stakeholder Engagement: Lead stakeholder engagement across all SET areas. Run structured business reviews with markets and global stakeholders; co-create quarterly priorities, capacity plans, and improvement roadmaps aligned to business demand, portfolio launches, and critical programs. Communicate performance, value delivered, and forward plans; anticipate issues, resolve escalations, and strengthen partnerships.
• Customer Experience: Define and track customer experience metrics (e.g. CSAT). Maintain regular feedback loops with markets and global stakeholders to identify friction points and drive service enhancements; embed VOC into backlog and design decisions.
• End-to-End Collaboration with GDO: Partner closely with GDO leaders and Product Owners to align policies, controls, data standards, and platform roadmaps. Co-lead cross-functional improvement initiatives that simplify the onboarding journey, reduce handoffs, and accelerate time to activation.
• Continuous Improvement & Innovation: Champion Lean /SixSigma and introduce AI solutions to improve outcomes, throughput time, and elevate the end‑user experience.
• Change Management: Lead change plans, training, and communications to drive adoption of new processes and tools across regions and functions, with clear success metrics and benefits realization.
• Compliance & Data Integrity: Ensure policy adherence, audit readiness, and standardized procedures across regions.

Qualification & Requirements

• Experience: 10+ years in supplier management, masterdata, procurement operations or related customer service, 5+ years successfully leading global teams and cross-functional projects in shared services/GBS or similar environments.
• Domain Expertise: Strong understanding of supplier lifecycle processes, source-to-pay (S2P), supplier masterdata management and good understanding of supplier risk assessment.
• Process & Tools: 3+ years of experience in ServiceNow (NextGen) within an enterprise-wide service; familiarity with SAP/MDG and S2P platforms (preferably Coupa). Proven track record deploying Lean/Six Sigma, process automation, and analytics; adept at performance dashboards and data-driven decisions.
• Leadership & Communication: Exceptional stakeholder management, senior-level communication and influence skills; ability to operate across cultures and time zones.
• Analytical & Results-Driven: Advanced analytical skills, KPI design, and benefits realization; history of driving productivity, quality, and continuous improvement at scale.
• Change Management: Experience leading large-scale change, training, and adoption across diverse business functions; strong communications and governance discipline.
• Languages: fluent English (speaking and writing). Additional languages (Spanish, German, Portuguese, Japanese) are an asset but are not essential.

Benefits

To help you maintain your best self, here’s a sneak peek into some of the things this site provides for you:

• The best team to support you,
• Multisport card,
• Pension plan,
• Life insurance,
• after-work events,
• private medical care
• lunch card,
• bright and spacious environment,
• sustainable office working environment.