SSC Internal Controls Senior Manager

Key Responsibilities

Service Delivery:

• Develop and execute the internal controls strategy aligned with risk appetite and business objectives.
• Oversee the design and execution of control assessments, walkthroughs, and effectiveness evaluations.
• Support internal and external audits, ensuring timely and accurate documentation.
• Identify control gaps and lead remediation planning and follow-up.
• Promote operational excellence through control automation and process improvements.
• Mentor and guide the internal controls team to ensure professional growth and high performance.

Process:

• Ensure adherence to corporate internal control policies, standards, and governance models.
• Drive control testing activities and ensure robust documentation and evidence management.
• Lead process reviews to identify inefficiencies, automation opportunities, and control enhancements.
• Ensure timely remediation of identified deficiencies and reporting to senior leadership.

People:

• Support leadership development, succession planning, and team capability building.
• Conduct regular team performance reviews, goal-setting sessions, and 1:1 coaching.
• Identify training needs and promote ongoing learning and knowledge sharing.
• Ensure proper segregation of duties and staffing controls across processes.

Strategy:

• Contribute to the Shared Services strategic roadmap with control and risk insights.
• Collaborate with global process owners to improve control design and compliance.
• Align internal control efforts with evolving operational targets and global initiatives.
• Participate in enterprise risk assessments and control maturity benchmarking.
• Understands the big picture and aligns controls with business strategy.

Stakeholders:

• Build trusted relationships with key business stakeholders, including process owners and finance leads.
• Act as the key liaison for internal and external auditors.
• Lead stakeholder reviews on control performance, remediation status, and continuous improvement.
• Collaborate cross-functionally with Finance, IT, HR, and Operations to drive control integration.

Qualification & Requirements

Educational Qualifications & Other:

University degree in Accounting, Finance, Business Administration, or a related field.

Expected (Years of) Experience:

• Minimum 8 years of relevant experience in Shared Services, audit, internal controls, or finance operations.
• Proven track record across multiple domains such as Record to Report, Billing, Master Data, or Collections is highly desirable.

Required Skills & Capabilities:

• Strategic thinking and business acumen
• Risk and control expertise
• Leadership and people development
• Communication and stakeholder engagement
• Analytical thinking and attention to detail
• Change management and process improvement
• Cross-functional team leadership
• Deep knowledge of financial, operational, and IT controls

Language requirements: Proficient level of English language

Benefits

At DHL Supply Chain, we believe our employees are our greatest asset and we are committed to being a great employer for all.

Health, Wellness & Financial

At DHL Supply Chain, we are committed to helping our employees thrive personally and professionally by offering a comprehensive benefits packages designed to support your physical, mental, and financial health. This includes competitive pay, comprehensive health coverage, retirement plans and wellness programs.

Career Development

Your growth and development are paramount. We invest in continuous learning and development programs to help you advance your career to the next level. Our extensive training opportunities, mentorship programs, and career advancement resources are designed to support your professional journey and help you reach your full potential.

Recognition and Rewards

We understand the importance of recognizing and rewarding hard work and dedication. At DHL Supply Chain, we celebrate your achievements through various recognition programs that highlight your contributions and milestones.

Community Engagement

Making a positive impact in the communities we serve is important. Our corporate responsibility initiatives, such as blood drives and partnerships with organizations like the Girl Scouts, provide meaningful opportunities for you to give back and make a difference.

Positive Work Culture

At DHL Supply Chain, we pride ourselves on cultivating a positive work culture that is both engaging and supportive. We are recognized and certified as a Great Place to Work, reflecting our commitment to creating an environment where every employee can thrive.

In a business like ours, the opportunities are endless. So join us. Work with us. Grow with us. Stay with us. Come discover the positive impact you can make at DHL Supply Chain.