Sr Services Project Manager

Key Responsibilities

Key Responsibilities may include but are not limited to the following:

• Act as Primary liaison between the Vertical Program Managers, Regional Consultants, and Technical Build Teams for all implementation-related tasks for the Technical Shared Services teams
• Demonstrated expertise in all facets of the Project management lifecycle, including but not limited to, requirements gathering, staff management, budget management, issue and risk mitigation, and status reporting.
• Act as a ‘People Developer’ or ‘mentor’ to internal colleagues. Assist in the continued development of best practices and employee development.
• Set performance goals for a project team or work unit.
• Monitor project and/or personnel performance, checking actual performance against planned performance to ensure technical, schedule, and budget goals are met or exceeded.
• Collect inputs and prepare weekly and monthly status reports as required.
• Explain any deviations from planned budgets and schedules. In addition, prepare and support quarterly management reviews.
• Lead Executive level meetings and escalations.
• Provide technical and leadership guidance and direction to personnel to ensure proper, timely completion of work.
• Assess the potential impact on own and others’ work, and develop and execute the best work solution.
• Manage escalated situations as proactively as possible, involving management as needed.
• Interact frequently with team, management, and customers to define project requirements and identify solutions consistent with defined terms, methodology, policy, and regulations.
• Develop strong customer relationships as a ‘trusted advisor’ at project management, payroll manager, and senior management levels.
• Strong attention to detail as well as the ability to function strategically within the account; proactively look at the ‘big picture’ for project/customer short and long-term goals; identify and drive additional revenue opportunities within the account.
• Proven ability to manage multiple work streams within a customer while maintaining a strategic vision and focus (Enterprise-level deployments).

Qualification & Requirements

• Good Technical Project Management work experience having managed packaged applications across the entire implementation lifecycle in either ERP, CRM, or HRMS for Global customers.
• Overall 8 to 10 years of experience in enterprise-level project deployments (multi-work stream) is required.
• Proven track record in leading technical projects in a shared services model
• Strong leadership skills with the ability to work as part of the project team externally (customer) and internally (technical delivery team).
• Comfortable presenting to large and diverse audiences, including C Level executives
• Strong experience scheduling, and preparing presentations and status reports.
• Superb written and oral communication skills required.
• Ability to perform multiple tasks ranging from project management to coaching other team members.
• Well-versed with MS Office applications including MS Project, Excel, Sharepoint, PowerPoint, Visio
• Ability and willingness to travel up to 50% based on project needs
• Broad knowledge of labor management, HR / Payroll, ERP, or similar domain products/systems is strongly preferred

Benefits

We offer top-rated benefits that show we care about our employees’ whole lives — not just their work lives. Here’s just some of what we offer.

• 100% company-paid healthcare premiums for employees and eligible dependents (includes medical PPO plan, choice of dental plan, prescription, and vision)
• Unlimited Personal Time Off
• 401(k) Retirement Savings Plan with 45% company match on employee contributions up to the IRS annual limit
• 16 weeks paid leave for birthing parents
• 8 weeks paid leave for nonbirthing parents
• 12 weeks paid leave for adoption / surrogacy / foster care
• Adoption and surrogacy financial assistance
• Complimentary access to tutor.com for UKG parents and children
• Tuition/certification reimbursements
• Well-being incentives, well-being coaching, and one-on-one wellness consulting
• U Choose flexible reimbursement options, including: health & wellness reimbursement options, internet, computer accessories, child education, and veterinary services, to name a few.