Sr. Product Manager Platform

Key Responsibilities

• Define and execute the strategy and roadmap for platform capabilities, including APIs, data services, shared services, and integrations with tools like Braze.
• Design and maintain a flexible platform architecture that supports dynamic customer journeys, real-time events, and behavioral triggers.
• Collaborate cross-functionally with engineering, architecture, privacy, regulatory, and commercial teams to define requirements and deliver scalable platform solutions.
• Partner with product designers to integrate platform capabilities into the product experience.
• Own and manage the platform backlog, prioritize initiatives, and ensure timely delivery of features and improvements.
• Analyze campaign performance, usage patterns, and platform adoption — leveraging Braze analytics and reporting — to inform future improvements and training needs.
• Stay informed about industry trends, emerging technologies, and best practices in marketing and customer engagement platforms.
• Advocate for the platform and train internal stakeholders on new features and capabilities, including those within Braze.

Qualification & Requirements

Required Qualifications

• Bachelor’s degree with 8 years’ experience or MBA with at least 6 years of related experience.
• Experience building and shipping software platform products at scale.
• Strong technical aptitude; ability to engage deeply with engineers and make tradeoff decisions based on technical constraints.
• Experience working in highly cross-functional organizations.
• Highly organized, focused, and committed to achieving goals.

Preferred Qualifications

• Experience managing or integrating customer engagement platforms such as Braze, Salesforce Marketing Cloud, or Adobe Campaign.
• Strong presentation and communication skills; proactive and resourceful with a “can do” attitude.
• Innovative and able to think openly, broadly, and strategically.
• Strong analytical skills; able to draw conclusions from data, management information, and trends.
• Thrives under pressure with tight deadlines on several initiatives simultaneously.
• Understanding of delivering digital products in a regulated environment.
• Ability to lead/manage program budgets, create and manage purchase orders and scope of work documents with procurement.
• Previous experience working in a medical or regulated industry is a plus.

Benefits

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit – an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.