Sr Mgr, HR User Experience & Continuous Improvement

Key Responsibilities

• Elicit, analyze, and prioritize HR processes/requirements and user experience from key stakeholders through focus groups, research, and interviews across the full employee life cycle. Analyze user behavior to gain insights into their needs, pain points, and preferences and translate them into user stories and backlog items for the development team. This will involve breaking down the solution into user experiences, technical features, and tasks, paving the way for the development phase.
• Champion the digital user experience by following user-centric design, such as user personas, journey mapping, and usability testing, to create products that are intuitive, user-friendly, impactful, and intuitive for all user groups.
• Define priorities to maximize the value of core HR digital products and ensure necessary focus on the HR function’s overall cost to serve.
• Work closely with the HRIT team to simplify and optimize HR tech stack (e.g., Core HR, Talent Management, Benefits) to meet specific business needs.
• Work with the HR Organizational Change Management and Learning teams to communicate and train (if applicable) upcoming changes to Workday functionalities effectively to stakeholders and manage the transition process.
• Analyze external benchmarks to ensure Medline continues to deliver an experience that is relevant and comparable to Medline’s peers and competitors.
• Management Responsibilities Include:
• Typically oversees professional employees/teams OR manages non-professional employees through Supervisors in manufacturing, distribution or office environments.
• Day-to-day operations of a group of employees. May have limited budgetary responsibility and usually contributes to budgetary impact.
• Interpret and execute policies for departments/projects; develop, recommend and implement new policies or modifications to existing policies.
• Provide general guidelines and parameters for staff functioning.
• Hiring staff, recommending pay increases, performing performance reviews, training and development of staff, estimating personnel needs, assigning work, meeting completion dates, interpreting and ensuring consistent application of organizational policies.

Qualification & Requirements

Education

• Bachelor’s degree in HR or IT related field.

Work Experience

• At least 5 years of experience as a digital Product experience lead or owner, preferably with HR or people processes.
• At least 5 years of experience with continuous improvement.
• At least 5 years of experience conducting and managing stakeholders through focus groups, benchmarking and research.

Knowledge / Skills / Abilities

• Deep understanding of HR employee life cycle and associated business processes, best practices and streamline the employee experience.
• Experience working with modern HCM solutions including Workday, SuccessFactors, Oracle, UKG, etc.
• Proven experience in product ownership.
• Strong communication and collaboration skills to effectively interact with cross-functional teams.
• Ability to analyze data and identify areas for improvement.
• Ability to simplify and streamline ways of working while paying close attention to the UX experience for the end user.

Preferred Job Requirements

Certification / Licensure

• 6 sigma Green Belt

Benefits

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.