Sr. Manager, Procure to Pay – Operations

Key Responsibilities

Service Delivery

• Responsible for running the operational governance with the BU’s, and helping with urgent issue resolution, customer service, training, improving metrics that require business action etc., and the main point of contact with the business.
• Support overall PTP performance oversight by managing escalations, monitoring delivery, and assisting in operational routines where necessary.
• Partner with internal functions such as Strategic Sourcing and Procurement (as part of S2P), IT, T&E, Tax, and Treasury to ensure coordinated delivery.
• Maintain documentation and resolution logs for escalated purchase order, invoice, payment, and vendor-related issues.
• Support process improvement efforts and technology adoption, including SAP and P2P automation tools.
• Implementation of processes, systems, and or policies to mitigate exposure to financial risk, fraud, overpayments, and other risk related P2P activities.

Standards and Controls

• Ensure adherence to internal policies, SOX requirements, and audit standards across P2P processes.
• Review and update P2P procedures, workflows, and internal controls documentation.
• Conduct regular reviews of vendor master governance and exception handling workflows.
• Partner with Compliance and Internal Audit to support external and internal audits, walkthroughs, testing, and remediation.

Performance

• Monitor service delivery metrics including PO compliance, PO management, invoice aging, on-time payment rate, and exception volumes.
• Track BPO team and functional performance against SLAs and KPIs and escalate gaps to leadership.
• Contribute to reporting packages and dashboards highlighting P2P performance and risk indicators.

People

• Manage and coach a team of P2P professionals and oversee day-to-day resource planning.
• Partner with the Sr. Director of P2P to support team development and cross-training.
• Create a collaborative team culture that drives efficiency, quality, and accountability.

Qualification & Requirements

Qualifications

• Bachelor’s degree in Finance, Business, Accounting, or related field
• CPA or MBA desirable
• 6+ years of experience in P2P / Accounts Payable operations
• Experience with SAP and exposure to vendor onboarding and invoice workflow tools (e.g., Basware, SNAP, SAP, APEX, etc.,)
• Experience in a shared services or BPO-supported environment preferred
• Understanding of SOX controls and regulatory compliance in financial operations
• Lean Six Sigma certification (e.g. green belt, black belt, master black belt or other) desirable

Knowledge & Skills

• Strong communication and problem-solving skills
• Familiarity with vendor master governance, purchase order to invoice lifecycle, and payment processing
• Comfortable working with cross-functional teams and external service providers
• Proficiency in MS Excel, ERP systems, and workflow automation tools
• Able to manage multiple priorities in a high-volume, fast-paced environment

Additional Information

• Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week. Subject to change based on Manager discussion or business need.
• This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other benefits and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.

Benefits

No information available.