Sr. Manager, Process Architecture

Key Responsibilities

• Provide strategic oversight, roadmap and direction for development and maintenance of a Process Inventory and Process Architecture.
• Leads the effort, in collaboration with Process Owners, Operations Leaders, Risk Peers and Process Engineering partners, to create and maintain a robust TEO process inventory, aligned to process practice management standards.
• Develop and maintain a Process Architecture framework, mapping process families to enable risk management, performance management, transformation and workforce management, and encompassing data, technology and risk control layers.
• Enable key process inventory data, reporting and insights, by process and family, to support identifying and prioritizing opportunities for optimization, risk mitigation, compliance and redesign.
• Provide Process Owners with advice and operational insights based on review of process inventory data.
• Act as SME and ‘product owner’ in the selection, set-up and maintenance of process inventory tools, enabling ease of access and use for process transformation and enhancements.
• Partner with Risk and Compliance teams to support processes in meeting all regulatory and internal standards, supporting strict adherence to Legal, Compliance, AML, Privacy, Risk and Fraud requirements in all processes.
• Support operational process components of internal audits.
• Develop and maintain strong working relationships with process stakeholders ensuring collaboration, professionalism and cooperation against inventory roadmap, timelines and transformation.

Qualification & Requirements

Must-have:

• Demonstrated deep Process Architecture experience, supported by the delivery of process design or process optimization programs.
• Demonstrated experience with financial services processes, such as banking operations, transaction processing, regulatory compliance, risk management, and client servicing.
• Strong ability to synthesize a wide variety of information and stakeholders across the process flow and identify interdependencies as well as produce recommendations to leadership
• Self-driven with solid ability to multi-task, highly adaptable, and strong business acumen with the ability to simplify concepts
• Deep understanding of data and technology as critical enablers of operations, and an ability to derive actionable insights from complex data. Experience with Technology product ownership.
• Expertise in Lean, Six Sigma, or similar process improvement methodologies.
• Ability to think strategically, articulate complex challenges, and develop and execute on strategic roadmaps within large organizations.
• Demonstrated ability in project execution and change management.
• Excellent verbal and written communication skills, partnered with a strong technical ability with PowerPoint, Word and Excel
• Highly collaborative and able to thrive in a matrixed environment, with the ability to impact, influence and negotiate with key senior stakeholders

Nice-to-have:

• Experience in the design and implementation of Target Operating Models.
• A strong understanding of Commercial Banking, Retail Banking, Payments, Trade, Cash or Financial Shared Services business
• Bachelor’s degree in business administration, Finance, Industrial Engineering, Technology or a related field. Master’s degree or MBA is a plus.
• Proven track record of working through ambiguity and create structure for project delivery
• Demonstrated ability/experience in consulting and advisory or a similar role
• Highly collaborative and able to thrive in a matrixed environment, with the ability to impact, influence and negotiate with key stakeholders,
• Project management skills or cross-functional program leadership

Job Skills

• Applications Architecture
• Critical Thinking
• Data Architecture
• Decision Making
• Group Problem Solving
• Information Technology Consulting
• IT Architecture
• Multi-Level Communication
• Process Automations
• Process Builders
• Process Definition
• Process Design
• Process Methodologies
• Process Procedures
• Service Oriented Architecture (SOA)
• Target Architecture

Benefits

We thrive on the challenge to be our best, to keep growing and working together to deliver trusted solutions to create value for our business. We care about each other, reaching our potential, making a difference to our people, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits and competitive compensation.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Opportunities to do challenging work and take on progressively greater accountabilities.
• Leaders who support your development through coaching and managing opportunities