Sr. Manager, MSC – Shared Services

Key Responsibilities

• Provides leadership across multiple teams and initiatives as it relates to the MSC Service Management Framework (e.g., Transition Management, Performance Management, Project Management, Vendor Management, Continuous Improvement)
• Sets goals, priorities, and performance standards across teams, ensuring alignment to MSC strategic objectives
• Develops and executes operational strategies to improve accuracy, efficiency, and service quality across functions
• Leads talent planning and succession efforts; coaches and mentors emerging leaders
• Acts as a strategic partner with Finance, Accounting, Legal, and Technology teams to resolve complex issues and support enterprise initiatives
• Ensures compliance with internal controls, SOX, and audit requirements across all teams
• Drives continuous improvement through automation, data-driven decision-making, and adoption of best practices in shared services
• Also responsible for other Duties/Projects as assigned by business management as needed

Qualification & Requirements

Education and Work Experience

• Bachelor’s Degree Business Administration or Finance, Accounting (Preferred)
• 7-10 years – Experience with Shared Services and Operating Model concepts within telecommunications industry. (Required)
• 2-4 years – Management experience (Required)

Knowledge, Skills, and Abilities

• Shared Services: Deep knowledge of Shared Services models and operation, including Migration & Transition Management, Knowledge Transfer, KPI Performance Management, and Basinline Assessment (Required)
• Strategic Leadership: Set vision and direction across multiple teams or functions to support enterprise goals and optimize Order to Cash performance (Required)
• Organizational Influence: Collaborate across departments and leadership levels to drive alignment, resolve escalated issues, and support change initiatives (Required)
• Process Improvement: Transformation and Innovation Champion continuous improvement through automation, process redesign, and adoption of shared services best practices (Required)
• Talent Development: Cultivate a strong leadership pipeline by mentoring managers, fostering team engagement, and leading succession planning efforts (Required)
• Enterprise Execution: Ensure delivery of high-impact, scalable operational solutions across teams while maintaining compliance with regulatory and audit standards (Required)
• Transformation and Innovation: Champion continuous improvement through automation, process redesign, and adoption of shared services best practices (Required)
• Growth Mindset: Embraces challenges, seeks out learning opportunities, and adapts to change with a focus on continuous improvement and personal development (Required)
• Emotional Intelligence: Applies emotional intelligence in interactions (Required)
• LEAN Principles: Understands and applies LEAN principles to drive efficiency, eliminate waste, and continuously improve processes (Preferred)
• At least 18 years of age
• Legally authorized to work in the United States

Benefits

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays – which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually – paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don’t stop there – eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!