Sr Manager, Life & LTD Shared Services

Key Responsibilities

• Directs and oversees operational initiatives and activities that support and directly impact the effectiveness, efficiency, and productivity of a major portion of Aflac’s primary mission
• Directs the development of effective new strategies to grow and retain current and new client accounts to ensure exceptional program performance
• Formulates strategies, plans, policies, and procedures based on operational analysis to maximize current operations or to plan for large-scale operational changes; analyzes technology uses in terms of manpower requirements, finding best mix in terms of short-term cost, long-term operating effects and plans, service quality, and output requirements
• Assists with the development of long-range visionary strategic plans and annual budget for the division and ensures that operations are managed within authorized budgets; advises, consults, and coordinates planning activities with division management, other departments within the division, and external customers; develops, reviews, and approves budgets, plans, and goals for the control of planned production, budget spending, labor efficiency, materials efficiency, engineering effectiveness on capital spending, quality, and human capital
• Stays abreast of current trends and best practices in account management and development, functional operations, and technology area; directs, maintains control, and appraises performance of all operational functions for the departments; participates in key management activities and committees; maintains appropriate communications within area of responsibility, advising division senior management accordingly
• Reviews and interprets performance against operating plans and standards for the division; ensures timely and accurate reporting, analysis, and planning of operations; provides information and reports to subordinates on interpretation of results and approves changes in plans; presents monthly reports on performance; develops and presents matters requiring decisions to key management team for the division
• Performs other related duties as required

Qualification & Requirements

What does it take to be successful in this role?

• Extensive knowledge of management concepts, operating principles, and methodology; including expert knowledge of Aflac’s mission, objectives, and procedures, the relationship with other departments, and the framework in which the program operates; a very high degree of skill in applying this knowledge to the analysis and resolution of very complex or sensitive problems
• Broad knowledge of federal, state, and local regulatory and industry publication requirements, standard concepts, practices, and procedures as it relates to the insurance industry, marketing, and advertising
• Knowledge of budgeting and expense control to plan, implement, and maximize expenditure of funds while maintaining and improving quality standards
• Knowledge of employee relations to conduct and deal with employee issues in a proactive manner
• Demonstrated ability to apply operations management and business process re-engineering tools and techniques to a wide variety of business techniques
• Strong project management, leadership, and practice development skills
• Strong personal computer skills with experience in Windows-based software; experience using Microsoft Outlook or a similar e-mail system software
• Broad knowledge of Aflac products systems

Education & Experience Required

• Bachelor’s Degree In business or a related field 8 – 10 years of progressively responsible work-related experience 5+ years in a managerial capacity leading diverse work groups to include strategic consulting or experience in managing projects in a complex business environment involving multiple business issues
• Or an equivalent combination of education and experience

Education & Experience Preferred

• Experience in the insurance industry to include two years with Aflac in a service-related department

Benefits

In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock. On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state mandated sick leave (Washington employees accrue 1 hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to sick and safe leave, and adoption and parental leave, in all states and localities.